Print & Services Associate

Staples Inc.•Woodstock, ON

2d•Onsite

About The Position

This role involves delivering exceptional customer service, identifying opportunities to enhance customer engagement, and contributing to the success of the print and customer service areas of the store. The associate will utilize a selling model to offer informed recommendations on products and services, collaborate with store leaders on sales goals, perform in-store print production, and maintain various store policies. Key responsibilities include engaging with customers, handling transactions, fulfilling print orders, maintaining machine supplies, cataloging print orders, managing merchandising and signage, and ensuring accurate inventory control. The associate must learn and maintain all standards for the Print and Services areas, meeting checklist, audit, and brand standardization requirements.

Requirements

Strong customer service and communication skills.
Ability to work collaboratively in a team environment.

Nice To Haves

3 months to 1 year of prior retail experience

Responsibilities

Deliver exceptional customer service and proactively identify opportunities to enhance customer engagement and satisfaction.
Contribute to the success of the print and customer service areas of the store by utilizing our selling model and offering informed recommendations on products and services.
Collaborate with store leaders to set and achieve sales and margin goals.
Perform in-store print production.
Maintain Health & Safety, Asset Protection, and Privacy Policies.
Engage with and sell to all customers by offering tailored products and services using all tools and techniques available in our selling model to anticipate and meet future customer needs.
Handle transactions using the Point of Sale (POS) system, including shipping transactions and marketing tools to convert customers.
Fulfill steps required for intake or pick up of customer orders in Print, including filtering orders out of the print dashboard, phone, and at the counter.
Ensure machines are always stocked with paper, toners, and supplies.
Catalogue all print orders according to company standards, accurately handling and binning orders.
Prioritize orders into appropriate service paths.
Maintain merchandising and signage standards in and around print and cash areas, such as nesting tables, front cash queue, and counter displayers.
Ensure accurate inventory control by following company protocols.
Learn and maintain all standards required in the Print and Services areas, ensuring all checklists, audits and brand standardization requirements are met.