Print Production Technical Support

Ricoh Americas Holdings•Fayetteville, WA

About The Position

Administrator, Technical Support Production Position Profile This is an allocated position that exists only when business needs warrant it and must be approved by the Regional Director of Services. The role may involve one or more of the following functions for high-end equipment (Segment 5+): roll-fed press operation, copier operation, bindery, fulfillment, quality control, final check, pickup/delivery, facility maintenance, and mailroom duties. Reporting Structure: Reports directly to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on site personnel configuration. Job Duties and Responsibilities Follow Ricoh Service Excellence performance requirements. Perform functions including copy and mail center services, convenience copier fleet management, and various support services. Operate and maintain high-end production equipment (e.g., roll-fed continuous production systems). Set up, calibrate, and ensure optimal performance of equipment. Ensure customer satisfaction by preparing, inspecting, compiling, and assembling projects accurately and on time. Meet deadlines while maintaining high-quality, error-free work. Achieve productivity standards as established by the facility. Maintain all required reporting tools. Calibrate equipment to match originals in color and quality. Transfer files electronically from the network to color equipment. Produce error-free work using duplication equipment. Maximize print performance by multitasking on print equipment. Troubleshoot hardware and software issues. Maintain machine performance by resolving simple issues (e.g., clearing jams, refilling toner). Present a professional appearance and maintain a clean, organized workspace. Manage inventory of equipment parts per company guidelines. Meet attendance standards, including punctuality and overtime as required. Organize jobs by validating job name/number and reviewing instructions. Perform servicing and repair procedures including diagnostics, installation, removal, and retrofits. Demonstrate digital competencies for assigned products. Troubleshoot and repair or replace equipment components. Complete technical training on new equipment. Perform other duties as assigned.

Requirements

High school diploma or equivalent required.
Minimum of 3 years of related experience.
Technical aptitude for setting up and operating complex printing equipment.

Nice To Haves

3 years of experience in a roll-fed printing environment.
Excellent customer service skills.
Strong organizational and prioritization abilities.
Ability to use, calibrate, and troubleshoot office and technical equipment.

Responsibilities

Follow Ricoh Service Excellence performance requirements.
Perform functions including copy and mail center services, convenience copier fleet management, and various support services.
Operate and maintain high-end production equipment (e.g., roll-fed continuous production systems).
Set up, calibrate, and ensure optimal performance of equipment.
Ensure customer satisfaction by preparing, inspecting, compiling, and assembling projects accurately and on time.
Meet deadlines while maintaining high-quality, error-free work.
Achieve productivity standards as established by the facility.
Maintain all required reporting tools.
Calibrate equipment to match originals in color and quality.
Transfer files electronically from the network to color equipment.
Produce error-free work using duplication equipment.
Maximize print performance by multitasking on print equipment.
Troubleshoot hardware and software issues.
Maintain machine performance by resolving simple issues (e.g., clearing jams, refilling toner).
Present a professional appearance and maintain a clean, organized workspace.
Manage inventory of equipment parts per company guidelines.
Meet attendance standards, including punctuality and overtime as required.
Organize jobs by validating job name/number and reviewing instructions.
Perform servicing and repair procedures including diagnostics, installation, removal, and retrofits.
Demonstrate digital competencies for assigned products.
Troubleshoot and repair or replace equipment components.
Complete technical training on new equipment.
Perform other duties as assigned.