Print & Digital Production Support Specialist
About The Position
Do you love helping people, proving solutions, and working in a fast-moving, hands-on environment? Are you energized by deadlines, systems, and seeing a project go from digital file to finished printed product? LPi is looking for a highly motivated, tech-savvy Customer Service professional who thrives in a print production environment and has a strong aptitude for database processing, file management, and digital publishing tools. In this role, you’ll be a key partner to our customers, guiding them through the publication and printing process from start to finish, while making sure their materials are accurate, on time, and production ready. What You’ll Do As a Print & Digital Production Support Specialist, you will act as the bridge between our customers and our printing operation. You will: Deliver professional, friendly, and efficient support via phone and email related to publication creation, file submission, printing, and delivery. Train and support customers on desktop publishing tools and file transmission processes. Review, monitor, and manage incoming publication files to ensure they meet print and production standards. Identify and troubleshoot file, formatting, and transmission issues, and clearly explain solutions to customers. Maintain and update customer records, database information, and call logs with accuracy. Run and interpret reports related to file status, invoicing, deadlines, and production timelines. Coordinate with printing and shipping teams to manage deadlines, reprints, and delivery schedules. Assist with shipping changes, contact updates, and service requests. Conduct welcome calls with new customers and verify account information. Provide pricing and lead-time information for printed products. Create and update customer training materials. Proactively follow up on late or missing files. Participate in continuous improvement initiatives and cross-department collaboration. How You’ll Succeed in This Role You are: Highly motivated, energetic, and take ownership of your work. Comfortable working in a deadline-driven, production-focused environment. Naturally curious about systems, databases, and how things work. Confident working with digital files, software tools, and structured processes. Calm under pressure and solution-oriented when issues arise. Passionate about helping customers succeed. You don’t just “answer questions.” You guide, troubleshoot, and make things better. What We’re Looking For The ideal candidate will have: Strong customer service, communication, and problem-solving skills. Experience or aptitude in working with databases, file processing systems, or structured digital platforms. Knowledge of desktop publishing software: Canva preferred MS Publisher InDesign ( a plus) Experience with Adobe Acrobat Pro and document management tools. Comfort working in Windows environments (Mac experience is a plus). Strong attention to detail and quality standards. Ability to learn new software and technical processes quickly. Strong organization and multitasking skills. Flexibility to work occasional evenings and Saturdays. Ability to thrive in a fast-paced, collaborative, production-oriented environment.
Requirements
- Strong customer service, communication, and problem-solving skills.
- Experience or aptitude in working with databases, file processing systems, or structured digital platforms.
- Knowledge of desktop publishing software: Canva preferred MS Publisher
- Experience with Adobe Acrobat Pro and document management tools.
- Comfort working in Windows environments (Mac experience is a plus).
- Strong attention to detail and quality standards.
- Ability to learn new software and technical processes quickly.
- Strong organization and multitasking skills.
- Flexibility to work occasional evenings and Saturdays.
- Ability to thrive in a fast-paced, collaborative, production-oriented environment.
Nice To Haves
- InDesign ( a plus)
- Mac experience is a plus
Responsibilities
- Deliver professional, friendly, and efficient support via phone and email related to publication creation, file submission, printing, and delivery.
- Train and support customers on desktop publishing tools and file transmission processes.
- Review, monitor, and manage incoming publication files to ensure they meet print and production standards.
- Identify and troubleshoot file, formatting, and transmission issues, and clearly explain solutions to customers.
- Maintain and update customer records, database information, and call logs with accuracy.
- Run and interpret reports related to file status, invoicing, deadlines, and production timelines.
- Coordinate with printing and shipping teams to manage deadlines, reprints, and delivery schedules.
- Assist with shipping changes, contact updates, and service requests.
- Conduct welcome calls with new customers and verify account information.
- Provide pricing and lead-time information for printed products.
- Create and update customer training materials.
- Proactively follow up on late or missing files.
- Participate in continuous improvement initiatives and cross-department collaboration.
Benefits
- Hourly pay: $20–$24/hour, depending on experience
- All-Employee Bonus: up to $2,000
- Comprehensive onboarding and ongoing development
- Medical, Dental, and Vision Insurance
- Dependent Care FSA
- Company-paid Short-Term Disability and Life Insurance
- Paid Parental Leave
- 401(k) with company match
- Paid vacation, holidays, and your birthday off
- Paid Community Service Hours and Matching Donation Program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
