Print Operations & Service Delivery Coordinator - Rochester, MI

Gainwell•Rochester Hills, MI

8d•Onsite

About The Position

Join Gainwell as a Print Operations & Service Delivery Coordinator supporting print production and service delivery for healthcare program communications. In this role, you will monitor print-production workflows, troubleshoot print and output issues, maintain forms and templates, track service requests, and prepare operational and quality reports. You will collaborate with business, IT, production, and client-facing teams to ensure accurate, timely, and high-quality delivery while identifying opportunities to improve processes and service performance.

Requirements

Minimum of 2 years of experience in print operations, production support, service delivery, document processing, administrative operations, or a related environment.
Experience monitoring or managing print-production queues using Prisma Print Server or a comparable print-management/production platform.
Experience troubleshooting print-production issues such as failed jobs, formatting errors, output inconsistencies, or other document-production problems.
Knowledge of United States Postal Service (USPS) practices and experience working with print forms, templates, documents, or other production materials.
Strong analytical, problem-solving, organizational, time-management, and communication skills

Nice To Haves

Experience with ServiceNow or a comparable incident/service-management platform

Responsibilities

Monitor print-production workflows
Troubleshoot print and output issues
Maintain forms and templates
Track service requests
Prepare operational and quality reports
Collaborate with business, IT, production, and client-facing teams to ensure accurate, timely, and high-quality delivery
Identify opportunities to improve processes and service performance