Print & Mail Clerk

Moda Health•Milwaukie, OR

8d•Onsite

About The Position

The Hybrid Clerk is an entry-level position operating high-speed digital toner and inkjet printers, finishing and mail processing equipment, and software interfaces to set up, produce, reproduce, and report on jobs. They collaborate with team members to achieve the same goals. By adhering to department procedures, they ensure all mailed communications, shipped materials, shuttle deliveries, and customer pick-up orders are accurately addressed to the correct recipients. They also ensure that jobs are correctly set up, produced, delivered on time, and meet the specifications of federal and state regulations, USPS, UPS, company standards, department policies, and client requirements. This Position is FT work Onsite at our Milwaukie location.

Requirements

High School Diploma or equivalent
Valid driver’s license with a good driving record, if driving or delivery is required.
Must be insurable under our corporate auto insurance policy.
Resourcefulness in learning new skills, mastering new processes, and improving existing ones.
Ability to thrive in a fast-paced, high-volume production environment with frequent interruptions and shifting priorities.
Capable of organizing multiple tasks and quickly transitioning between jobs.
Ability to move up to 50lbs and operate both manual and electric pallet jacks.

Nice To Haves

Flexibility to work within established schedules, including overtime, early mornings, late evenings, weekends, and holidays as needed.

Responsibilities

Collaborate with the department manager, supervisors, lead operators, project managers, and coordinators to ensure timely printing, mailing, shipping, and delivery of documents.
Meet all regulatory, corporate, departmental, and client standards, prioritizing accuracy and confidentiality to prevent the release of private information.
Actively participate in and promote continual improvement initiatives.
Process print and mail orders using software and production tools.
Receive print requests through the online storefront.
Prioritize assignments based on supervisor or lead direction.
Ensure completed orders are signed off, filed, and closed in the job management system.
Respond to emails and answer calls.
Follow up with customers as needed.
Maintain a clean, organized, and pleasant work environment.
Clean equipment and work areas, store unused supplies appropriately, protect stock from environmental damage, and reduce clutter.
Learn and operate high-speed production printers and finishing devices with increasing productivity.
Produce quality prints with various finishing services, including binding, trimming, folding, and more.
Proficiently operate at least one mail processing task or equipment type, following quality control and standard operating procedures.
Support tasks such as postage presort, tabbing, inserting, metering, and preparing jobs for delivery.
Perform simple troubleshooting for print and mail equipment issues.
Maintain equipment according to specifications as assigned.
Replace consumables and move stock to the production floor as needed.
Ensure supplies are available for current production needs.
Log equipment performance, track waste, and monitor machines daily.
Perform other duties as assigned by the lead operator, supervisor or manager.