Print & Courier Associate

Ricoh Americas Holdings•Lexington, KY

6d•Onsite

About The Position

The Print & Courier Associate supports daily print center operations by completing scheduled courier runs, assisting customers at the retail front desk, and supporting print production activities. This role requires strong customer service skills, attention to detail, and the flexibility to assist in multiple areas of the print center. The associate will make two courier runs daily (one in the morning and one in the afternoon) and, during downtime, assist with customer service, cash handling, printing, cutting, binding, packaging, and preparing customer orders. This position reports directly to the Site Manager or Site Supervisor.

Requirements

Requires high school diploma or GED
1-2 years of related work experience
Dependable with a strong attendance record
Excellent time management and organizational skills
Strong customer service and communication skills
High attention to detail and accuracy
Flexible and willing to assist in multiple operational areas
Ability to work independently and as part of a team
Willingness to learn print production processes and equipment
Basic cash handling experience preferred
Ability to lift and move packages and print materials as needed
Requires knowledge and understanding of shipping/receiving procedures
Possesses ability to work independently and flexibly to complete projects
Possesses ability to determine correct method and packing material as well as check packing slips for accuracy of incoming materials
Possesses ability to comprehend instructions concerning mail delivery
Possesses troubleshooting and problem solving skills
Possesses ability to read and comprehend written technical information in the form of manuals, parts books and related publications
Possesses excellent customer relations skills and excellent verbal communication skills

Nice To Haves

Working knowledge of copier and other related equipment and repair is preferred
Basis electronics knowledge is preferred

Responsibilities

Complete scheduled courier runs twice daily to pick up and deliver documents, packages, and print orders.
Ensure timely, accurate, and secure transportation of customer materials.
Maintain delivery records as required.
Communicate delivery status and address issues promptly.
Provide exceptional customer service at the retail front desk.
Assist customers with print service requests and basic product inquiries.
Process customer transactions and handle cash accurately.
Answer questions regarding order status, turnaround times, and service options.
Maintain a professional and welcoming customer experience.
Operate print production equipment to produce customer orders.
Assist with printing, copying, cutting, binding, finishing, and packaging services.
Perform quality checks to ensure completed orders meet customer specifications.
Prepare completed jobs for pickup, shipment, or delivery.
Monitor production workflow and prioritize jobs to meet deadlines.
Assist with basic equipment setup, including replenishing paper and toner.
Report equipment issues to designated technicians.
Maintain a clean, organized, and safe work environment.
Ensure production and customer service areas remain stocked with necessary supplies.
Maintain job logs and production records as required.
Assist with inventory tracking and supply monitoring.
Perform other related duties as assigned.