Print and Sign CSR Customer Service Representative

US810•Round Rock, TX

21d•$16 - $23

About The Position

This Customer Service Representative position will focus on providing customer service and project management for various types of client orders. If you can communicate well with customers in a pleasing manner and with enthusiasm, thrive in a fast-paced environment where each day brings new challenges, AlphaGraphics of Round Rock could be the fit for you. The CSR is the front line of communication for the Business Center and must build rapport with walk-in, phone, and Internet referred customers; therefore, he or she should have a professional appearance and genuine concern for customers. While this role is not specifically a design or production role, you will need to be able to conceptualize and communicate optimal design options as well as operate some production equipment at times. Experience with design and/or production at a print or sign shop is preferred.

Requirements

Strong communication skills are a must: Often speaking with clients directly on the phone and in-person
Draft clear & concise messages for email, social, & text messaging
Ability to accurately utilize basic business math equations
Pay close attention to details & accurately follow processes and procedures
Strong computer skills, with aptitude to quickly learn and utilize new software
Ability to “multi-task” in fast-paced work environment
Ability to solve problems & present solutions specific to the client/situation
Familiarity with the design, print, and sign industries and corresponding terminology
Be professional in appearance, attitude, and actions.
You must find enjoyment in working with clients and co-workers.
Please have a desire to help our clients find successful solutions.
Be enthusiastic about the company, our offerings, and how your role fits in.
Be approachable, empathetic, and have the ability to build trust with others.
Show strength and stamina in challenging or high-pressure situations.
Have a desire for success – both personally and for the company.
Be curious about the many facets of the business, strive for continuous learning.

Nice To Haves

The ideal candidate will have 3+ experience working in a print shop and/or sign shop
Experience with design and/or production at a print or sign shop is preferred.

Responsibilities

Interact with clients in person, over the phone, via email, messaging, etc.
Document conversations and take complete messages for team members.
Understand AlphaGraphics’ products, services, capabilities, & pricing.
Understand Competitor's products, services, capabilities, & pricing.
Accurately identify and document client needs.
Discuss client projects, answer client questions, & know when to engage other team members.
Provide clients with options, value-added services, quotes, & turnaround times.
Create estimates, enter orders, complete transactions, & process payments.
Follow-up on estimates and close sales by asking for the order.
Notify customers when their order is complete.
Maintain lobby and bindery area cleanliness, preparedness, & filing system.
Assist in updating our database by contacting clients for updated information.
Project manage client orders, working with team members, vendors, and clients to ensure appropriate steps are being followed to meet project delivery dates.