Print and Bindery Specialist

Ricoh Americas Holdings•Salt Lake, UT

22h

About The Position

The Print and Bindery Specialist is accountable for the daily operations of a solo-person site and performs contracted office services, which may include copy services, courier services, managed print services, hospitality, imaging, and mail services. The role may involve running a mail room, copy center, or scanning facility and operating office and imaging equipment to meet service-level agreements. The position handles daily customer contact, supports service quality and cost management, and may perform routine site functions such as work orders, inspections, reporting facility issues, inventory reordering, conference-room coordination, and vendor interaction. The role also collects and shares data with leadership and customers, helps ensure financial responsibilities are met, and performs other duties as assigned. Work is typically performed in an office environment with adequate lighting and ventilation and a normal range of temperature and noise. Some physical effort is required, including walking, standing, bending, reaching, and lifting or carrying objects weighing up to 50 pounds. Regular use of basic office skills and moderate dexterity is required.

Requirements

High school diploma or GED.
At least 1 year of experience in a related field, such as B2B and/or technical work.
At least 1 year of customer-facing work experience.
Demonstrated knowledge and understanding of technology.
Tactical thought-processing ability.
Ability to present to a small group.
Moderate problem-solving skills.
Basic customer service skills.
Basic technical aptitude.
Basic written and verbal communication skills.
Ability to interpret, comprehend, and apply complex material, data, and instructions.
Ability to prepare, provide, and convey varied information.
Moderate dexterity and regular application of basic skills, including calculator and keyboard use, hand tools, and eye-hand coordination.
Ability to walk, stand, bend, reach, and lift or carry objects weighing up to 50 pounds.

Responsibilities

Manage the daily operations of a solo-person site.
Perform contracted office services, including copy services, courier services, managed print services, hospitality, imaging, and mail services, as applicable.
Operate office equipment, including PCs, copiers, multifunction devices, imaging equipment, and mail equipment.
Handle daily formal contact with the customer.
Implement and manage RICOH Service Excellence programs effectively.
Operate required equipment and software efficiently to achieve service-level agreements.
Manage cost of goods and use company materials and supplies effectively to achieve profitability.
Perform routine functions that may include creating and completing work orders, monitoring contractors, conducting inspections, reporting facility-related issues, and providing support as required.
Interact with contracted vendors, facility management, and occupants, as applicable.
Reorder office supplies, as applicable.
Coordinate conference rooms and manage A/V equipment resources, as applicable.
Maintain positive internal working relationships through professional communication.
Collect and provide data to assigned leadership and the customer; this may include completing monthly customer reports with leadership support.
Ensure financial responsibilities are met.
Perform other duties as assigned.