Print Account Specialist

Staples Inc.•Framingham, MA

3d•$53,000 - $70,000

About The Position

Staples is business to business. Our world-class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers’ unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions. We’re constantly discovering new ways to reach our goals, taking time to develop our skills, and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales. The Print Account Specialist position is dedicated to growing profitable print sales in contract through direct support for internal and external large and complex print customers and works to ensure the highest levels of customer satisfaction for programmatic and transactional print business. This role requires collaboration cross-functionally with sales, Implementations, Sourcing, Print Support, Vendors and other internal teams. It works in a fast environment coordinating multiple customer inquiries, responding to customers promptly with accurate information and collecting and consolidating various reports to manage customer accounts. In addition, the Account Specialist is accountable for identifying program improvements, both driving sales and operational efficiencies, presenting those improvements to sales leadership and providing training as needed.

Requirements

High School diploma or equivalent
Strong organizational skills to manage multiple projects
Ability to excel in a fast-paced environment with attention to detail
Ability to build relationships and tailor communication
Strong interpersonal skills to communicate effectively with customers, vendors, and associates

Nice To Haves

2 years of relevant print/digital copy experience
Bachelor’s Degree or relevant experience
Strong computer and web skills with ability to learn new systems quickly
Highly organized and detail-oriented

Responsibilities

Manage transactional and programmatic custom orders, projects, and warehouse replenishment
Provide primary customer and sales support through various contact methods
Professionally intake, analyze, and resolve issues through execution of corrective action
Plan and prioritize a high volume of tasks to meet customer-driven deadlines
Provide timely communication and follow-up to external and internal customers throughout the order lifecycle
Accurately collect and communicate custom print order specifications
Collaborate with team, Sales organization, and customers to ensure effective program management
Leverage analysis of various reports to identify opportunities and present recommendations to improve sales and operational efficiencies
Maintain a high level of understanding of print database and systems knowledge
Maintain a customer-branded website and facilitate requests for new program item adds and changes
Organize and maintain up-to-date files, reports, and records
Drive retention and sales through customer interaction
Maintain effective follow-through in-line with standard operating procedures
Identify opportunities for process improvements and assist in strategy development
Create customer-facing program documentation as required
Assess engagement with vendors/suppliers for the best interests of the company and customers
Evaluate and adjust sales margins to secure wins and drive increased sales
Make independent decisions to resolve issues or prevent escalations related to print orders
Advocate for the best interests of the company and customers with vendors
Analyze Enterprise account orders to improve processes, enhance sales, and retain customers
Assess and decide on credits and rebills within guidelines, communicating the rationale
Service all print customers independently, ensuring optimal satisfaction
Collaborate on special accounts/projects to support process and programmatic contracts
Negotiate sales margins independently with customers
Determine order classification based on annual usage