Principle Solution Architect - EdgeO

Tencent • Palo Alto, CA

20h • Onsite

About The Position

Our Solution Architects work with both our Engineers and Sales team to analyze the needs and requirements from our potential customers, making sure the best matching product capabilities are leveraged in the technical solutions provided and proposed, leading to customer satisfaction and product value recognition. We align product, engineering, and business teams to exceed the expectations of our customers, helping our key customers get the best values of our integrated security and performance solutions. The team is expanding right now, with both challenges and opportunities to unfold and excel at your full potential. Our Solution Architects are key contributors to Tencent’s success on identifying business opportunities leveraging our products in question, presenting solutions and demonstrating value to meet customer needs, leading POC projects, implementation, and various initiatives that drive both customer satisfaction and product efficiency.

Requirements

• 8+ years of relevant experience and a Bachelor’s degree in Computer Science, Engineering, Management Information Systems, another related field or its equivalent
• Excellent communication skills and an ability to build trusting relationships with various stakeholders including customers and partners.
• Experience in a customer-facing role within the information technology industry, preferable as a Solution Engineer/Architect, Product Specialist, or Technical Project Manager
• Familiarity with cloud security and content delivery technology, process and concepts, security event management, compliance and site performance
• Demonstrated knowledge of project management concepts and techniques
• Some knowledge of implementation concepts that deal with web development, IT systems or security practice
• Understand how the internet works, with reasonably deep knowledge about network protocols (IP, DNS and routing, HTTP, TCP or web architecture)
• Prepared to travel on ~10% of the time

Responsibilities

• Driving Tencent Cloud products adoption, identifying customer needs and presenting product specific solutions in various business opportunities
• Guiding, training, and enabling the internal business teams and external partners on Tencent Cloud products knowledge and best practices leveraging relevant products in various customer solutions
• Tracking, monitoring, and leading the team efforts to resolve customer issues reported while using Tencent Cloud security and performance products.
• Working with global team members on international customer initiatives and projects, interacting effectively with stakeholders in your time zone and/or locations closer to your workplace.
• Planning and organizing programs at the organization level, across multiple technical teams coordinating resources from different geo locations, in order to improve the efficiency and effectiveness of Tencent Cloud services.
• Creating clarity in requirements, build relationships with partner teams, embrace agility, design features to drive business objectives
• Identifying, assessing, mitigating risks arising from variety of situations including those that arise from dependencies between groups
• Working with engineering teams to implement new or updated tools in support of team or business processes

Benefits

• Sign on payment
• Relocation package
• Restricted stock units
• Medical benefits
• Dental benefits
• Vision benefits
• Life benefits
• Disability benefits
• 401(k) plan
• 15 to 25 days of vacation per year
• 13 days of holidays
• 10 days of paid sick leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior