Principle ACH SME

Finastra

8d•Hybrid

About The Position

An expert Business Analyst with deep knowledge of the payments industry, specifically ACH payments and NACHA standards, and a strong understanding of bank-specific business processes and customer-facing skills. This role involves extensive customer interaction and is a leading consulting role in software delivery and implementation processes from design through deployment to the customer.

Requirements

Bachelor’s Degree or an equivalent combination of education and/or experience
A senior ACH domain expert with hands‑on experience in the NACHA market, capable of engaging with bank stakeholders up to C‑level
Demonstrated success as a lead business analyst leading and implementing ACH projects in a global, cross-functional team environment
Deep practical expertise in ACH processing, NACHA rules, terminology, and operating models.
Proven experience leading or supporting ACH implementations on GPP and/or leading ACH platforms in the US market

Nice To Haves

Accredited ACH Professional (AAP) certification highly preferred
Business analyst certification is a plus

Responsibilities

Expert knowledge of NACHA standards and ACH payments
Act as a hands-on strategic leader, providing governance and expert oversight for the end-to-end GPP ACH solution
Provide subject matter expertise and best practice guidelines on how to best utilize and implement ACH for Tier 0-2 banks
Provide coaching and direction to the delivery teams on ACH implementation, to ensure the delivery of a best-in-class solution
Determine where the customer requirement fits within the standard industry practice and align them to Finastra’s GPP product
Write detailed business requirements (user stories) and functional solutions
Participate in customer requirements analysis workshops to provide ACH expertise
Knowledge transfer to customer and internal stakeholders
Focal point for internal teams on ACH flows, usage and industry best practices
Provide accurate and consistent status reporting to stakeholders at different levels
Negotiate with and influence key stakeholders internally and externally within their area of expertise
Act as a coach and subject matter expert on NACHA-related topics for the team
Develop material for knowledge transfer and training purposes.
Regarded as the ACH expert in the broader team
Anticipates NACHA business and industry issues as a basis for recommending large scale product, process or service improvement
Provides authoritative advice in area of specialty – helps structure management decision making in areas of important business impact

Benefits

Unlimited vacation, subject to local regulations and business priorities.
Hybrid working arrangements
Paid time off for voting, bereavement, and sick leave.
Confidential one‑to‑one support through our Employee Assistance Program
Network of Wellbeing Champions and Gather Groups
Monthly events and initiatives designed to help you thrive—inside and outside of work.
Medical, life and disability insurance
Retirement plans
Lifestyle, and other benefits.
Paid time off for volunteering
Donation‑matching opportunities to support causes that matter to you.
Inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra
Online learning and accredited courses through our Skills & Career Navigator tool.
Global recognition program, Finastra Celebrates
Regular employee surveys that help shape our culture and ways of working.
Paid holidays
Flexible working hours
Pension plan
Comprehensive health initiatives