INS/Principal - Insurance - AI & Automation
About The Position
Infosys Consulting is hiring a Principal in Business Process Reimagination, AI & Automation for its North America insurance practice. The role advises insurance client executives in business and IT and leads teams on insurance process reimagination, optimization, AI, and automation engagements. The work spans insurance product lines and value-chain functions, including underwriting, claims, new business, and policy servicing. It includes process discovery and assessment, current- and future-state mapping, automation, digital transformation, process and task mining, operating-model optimization, and realization and monitoring of benefits. The Principal leads client relationships and delivery teams, manages projects through completion, and develops expertise and thought leadership in a focus area. The role also mentors and develops consultants, supports practice and firm development, represents Infosys through sales and marketing materials, and identifies opportunities arising from client work and relationships. The position supports Associate Partners and Partners in pursuit and proposal work. Infosys Consulting describes itself as a next-generation consulting partner that bridges strategy and execution, helping enterprises transform through business and technology consulting. The role requires U.S. work authorization without employer-based visa sponsorship; Infosys states it cannot provide immigration sponsorship for this role.
Requirements
- Bachelor’s degree or foreign equivalent.
- At least 7 years of relevant work experience, including 2 years in comparable consulting services.
- Experience advising insurance client executives in business and IT.
- Experience working across insurance business processes and multiple insurance product lines, such as life, annuities, brokerage, property and casualty, employee benefits, disability insurance, or long-term care.
- Experience across insurance value-chain functions such as underwriting, claims, new business, and policy servicing.
- Experience with process reimagination, process optimization, change management, or design-thinking techniques.
- Experience in process discovery, process assessment, identifying process-improvement and business-process-automation opportunities, and end-to-end current- and future-state mapping.
- Experience leading end-to-end business process automation engagements with insurance carriers.
- Experience implementing intelligent automation capabilities for insurers, including RPA, RDA, intelligent document processing (IDP/iOCR), AI/ML, chatbots, and generative AI.
- Experience with digital transformation or modernization programs, process mining, and task mining.
- Experience with BPMN tools, such as IBM Blueworks or Visio.
- Experience implementing automation platforms such as UiPath, Blue Prism, Automation Anywhere, Pega Robotics, or Appian for insurance operations.
- Experience in value realization and continuous benefits monitoring for process improvements and automation.
- Experience with Agile, Scrum, or Kanban methodologies.
- Competency with SharePoint, Power BI, and JIRA, Trello, or ADO.
- Ability to multitask, engage stakeholders, plan effectively, and consistently achieve operational goals.
- Excellent relationship-building abilities.
- Ability to collaborate with resources in a global delivery model.
- Candidates must be authorized to work for any employer in the United States without employer-based visa sponsorship; Infosys cannot provide immigration sponsorship for this role.
Nice To Haves
- MBA or equivalent advanced degree.
- Industry-related certification.
- Creative problem-solving ability.
- Strategic mindset and ability to collaborate with other team members.
Responsibilities
- Advise insurance client executives across business and IT and lead teams on business process reimagination, optimization, AI, and automation engagements.
- Lead client interactions, anticipate and address client needs, and build client trust and appreciation.
- Lead client delivery teams, manage projects, and drive projects to completion.
- Conduct process discovery and assessment, identify improvement and automation opportunities, and create current-state maps and future-state solutions.
- Lead end-to-end insurance business process automation engagements and support digital transformation and modernization programs.
- Implement and monitor value realization and benefits from process improvements and automation.
- Optimize operating models for insurance operations.
- Establish a focus area, build a track record, and contribute thought leadership and intellectual property.
- Mentor and develop consultants; help team members build project skills and expertise, set development targets, and create development plans.
- Lead delivery teams by providing direction, guidance, motivation, course correction, and support.
- Support innovative thinking and practice or firm-building activities, and take responsibility for firm-building deliverables or activities.
- Represent Infosys through sales and marketing materials and publications, such as service offerings and blog posts.
- Support Associate Partners and Partners in pursuit and proposal work; identify client opportunities and raise them to the appropriate leaders.
- Collaborate with global delivery resources and lead programs using Agile and/or hybrid methodologies.
Benefits
- Medical, dental, vision, and life insurance.
- Long-term and short-term disability coverage.
- Health and dependent-care reimbursement accounts.
- Accident, critical illness, hospital indemnity, and legal insurance.
- 401(k) plan and contributions dependent on salary level.
- Paid holidays and paid time off.
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What This Job Offers
Job Type
Full-time
Career Level
Principal
