Principal Workday Engagement Manager

ERPA•Quebec, ON

11d•Remote

About The Position

ERPA is a client-focused technology services firm committed to maximizing the value of our clients' Workday investments. We specialize in implementing Workday solutions for higher education and government organizations, while also providing comprehensive, ongoing support for clients across diverse industries. Our team partners closely with clients to optimize their Workday environments, offering services such as application management, Workday evolution and expansions (Phase X implementations), follow-on solutions, analytics, and continuously enhance the user experience. ERPA is building a candidate bench for anticipated upcoming hiring needs. Our Principal Engagement Manager plays a critical role in building lasting relationships with ERPA’s Workday customers while managing a portfolio of Launch Flex, Launch Express, Phase X, and AMS clients. This role is responsible for all aspects of project delivery and helps support our customers’ long-term goals. This role will contribute to the development of ERPA’s Workday practice and should showcase innovation, strategic thinking and have the drive to make ERPA a Workday partner of choice. ERPA is accepting applications in advance of anticipated upcoming hiring needs.

Requirements

A Workday EM/PM certification is required and must remain in Active status throughout employment with ERPA
6–9 years of experience in the Workday ecosystem (partner, Workday direct, or client-side)
Experience leading at least seven Launch Flex and Launch Express deployments to go-live
Experience managing and delivering across numerous simultaneous projects spanning Launch Flex, Launch Express, Phase X, and Optimization engagement types.
Demonstrates strong mastery across multiple Workday methodology approaches; can articulate the risk profile, structural differences, and client readiness requirements of each.
Prior experience managing projects utilizing Smartsheet and the ability to learn new systems quickly (JIRA, ServiceNow, Salesforce, etc.)
Excellent verbal and written communication skills are required, along with a proactive approach to ensure alignment with customers, consultants, and other internal stakeholders
Must have excellent organizational skills and the ability to manage competing priorities
Demonstrated ability to work independently as well as in a team environment, coupled with a desire to have fun while building something new (required)
Applicants must be legally authorized to work in the United States on a full-time basis. We will not consider any applicants that require sponsorship for employment visa status either now or in the future.

Nice To Haves

Ability to travel up to 25%, as needed

Responsibilities

Be a culture champion for ERPA’s core values (Empathy, Responsibility, Passion, Agility)
Be the key connection between our consultants and the client
Lead multiple Workday engagements concurrently
Ensure projects stay within defined scope of Statement of Work (SOW) and meet agreed milestones and budget targets
Gauge and report project health and monitor risks, issues, and escalations
Conduct status updates and manage weekly, monthly and quarterly customer governance.
Assist with work assignments & resource management for Launch Flex, Launch Express, Phase X, and AMS engagements
Ensure customer satisfaction remains exceptional and customers are referenceable