Principal TPM, Human-in-the-loop AI platform
About The Position
We are the human-in-the-loop AI platform org for the employee HR experience. We combine the scale of AI with the irreplaceable value of human judgment and empathy. Our technology brings automation, speed, context, and consistency. Our people bring judgment, empathy, and relationship. Together, we deliver experiences employees trust during their most important work moments. Our north star is that technology serves HR professionals, never replaces their judgment on decisions that affect employees' lives. As a Principal Technical Program Manager (TPM) on this team, you will lead the delivery of Amazon's most important HR technology programs, building the next generation of AI-powered tools that reduce repetitive administrative burden in HR workflows so HR professionals can focus on high-judgment, high-empathy work. You will also help refine our AI-augmented strategy and own end-to-end execution of programs that reimagine how HR professionals deliver support at Amazon's global scale. Working closely with engineering, product, operations, and HR business leaders, you'll define scope, sequence, and milestones for our highest-impact programs. You'll drive coherence across our intelligent workflow ecosystem, including tools that surface contextual employee information, assist with policy lookups, support HR workflows, and provide natural language analytics. You'll establish evaluation frameworks and own delivery mechanisms that give senior leadership confidence in execution. Your role requires influencing stakeholders across dozens of HR domains and countries, while knowing when to build consensus and when to make the call. You'll de-risk and deliver on our most important and high-impact projects and programs operating in sensitive contexts where getting it right matters deeply. You'll also mentor other TPMs and raise the bar for program management craft across the organization. One of your first responsibilities will be to own the delivery of our unified HR platform with intelligent capabilities that converges multiple systems into a single experience for HR professionals worldwide. Your day-to-day will involve driving and influencing critical architecture decisions on AI-assisted workflow orchestration, shared infrastructure, and ensuring human judgment remains central to sensitive decisions while technology handles routine coordination.
Requirements
- 7+ years of technical program management experience
- 7+ years working directly with engineering teams on complex, cross-organizational technology programs negotiating priorities, and aligning teams toward coherent technical approaches
- 5+ years defining program strategy and driving delivery in ambiguous environments where business or architectural direction was not yet established
- Experience creating cross-organizational mechanisms and delivery structures that persist beyond individual projects
- Demonstrated ability to communicate complex trade-offs and recommendations to VP+ audiences in written and verbal form
- 10+ years of engineering experience
- 7+ years of technical product or program management experience
- 5+ years of software development experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
Nice To Haves
- 8+ years of hands-on work managing complex technology projects experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
Responsibilities
- Lead the delivery of Amazon's most important HR technology programs.
- Build the next generation of AI-powered tools that reduce repetitive administrative burden in HR workflows.
- Refine our AI-augmented strategy.
- Own end-to-end execution of programs that reimagine how HR professionals deliver support at Amazon's global scale.
- Define scope, sequence, and milestones for our highest-impact programs.
- Drive coherence across our intelligent workflow ecosystem.
- Establish evaluation frameworks and own delivery mechanisms that give senior leadership confidence in execution.
- Influence stakeholders across dozens of HR domains and countries.
- De-risk and deliver on our most important and high-impact projects and programs operating in sensitive contexts.
- Mentor other TPMs and raise the bar for program management craft across the organization.
- Own the delivery of our unified HR platform with intelligent capabilities.
- Drive and influence critical architecture decisions on AI-assisted workflow orchestration, shared infrastructure, and ensuring human judgment remains central to sensitive decisions while technology handles routine coordination.
Benefits
- health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
- 401(k) matching
- paid time off
- parental leave
- sign-on payments
- restricted stock units (RSUs)
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What This Job Offers
Job Type
Full-time
Career Level
Principal
Education Level
No Education Listed
