Principal TPM, APAC Strategic Customer Engineering

Oracle•Seattle, WA

10d

About The Position

We are looking for an experienced Technical Program Manager to own both feature capacity support, pre-sales project management and AI Infra support process for acquiring/growing our most strategic Cloud Native and AI Infra accounts in the region. Within this role, you will partner closely with business stakeholders to drive daily customer success, deliver value, and foster long-term growth. You will be responsible for leading cross-team collaborations on features and capacity planning that impact both product and business. Think working with cross functional teams across large organizations, moving folks towards a unified goal and north star. You drive results, not just facilitate. You possess high judgement and are a “roll your sleeve up” person with a bias for action. You possess strong ownership and a strong ability to collaborate.

Requirements

Bachelor's Degree AND 8+ years' experience in product and program management roles driving cross-team collaborations and high-impact projets.
Customer centric and business driven. Eager to help business teams win from competition.
3+ years’ experience in customer facing program management or technical account manager roles.
Knowledge of Data Center GPU architecture and operations.
Familiarity and knowledge of AI workloads and SW stack.
Technology capabilities that enables you to understand the complexities of cloud architecture.
You possess and exemplify maturity, judgment, negotiation/influence skills, analytical skills, and leadership skills.
You display a demonstrated ability to think broadly and strategically.
You are comfortable in engaging senior leaders within OCI (from engineering to business) to drive results for core business initiatives.
You work well in ambiguity, can work with your team to dive into a problem and create a solution
Fluency in English and Mandarin.

Nice To Haves

Knowledge of technical program management for Cloud Infra project.
Ability to communicate technical issues clearly to a diverse audience.
Ability to build and maintain healthy rapport with customer
Should have proactive, problem-solving mindset

Responsibilities

Supporting OCI’s strategic customers growth in APAC region.
Serve as the primary point of contact for business teams' feature and capacity asks within OCI.
Take ownership of pre-sales project management, from initiation to completion, including pulling in the right teams, setting plans and tracking progress, leadership reporting and escalations, coordinating cross team support on features and capacities needs.
Manage the development and implementation process of post sales support for AI Infra strategic accounts in APAC region.
Working closely with customer AI Infra engineers and OCI TPMs and service teams to address customer issues in a prompt and sustainable way.
Escalate issues as needed, ensuring the customer satisfaction and account health.

Benefits

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance