International Strategic Response Manager, APAC

Roblox • San Mateo, CA

10d • Hybrid

About The Position

As International Strategic Response Manager (APAC), you will play a critical role in ensuring Roblox remains operational and compliant in markets within the APAC region by coordinating high-priority regulatory requests. You’ll partner closely with regional/country leaders to manage execution — triaging various requests, tracking progress through resolution, and signaling when cross-functional communication or escalation is appropriate. This role sits at the intersection of International, Policy, Legal, Product, and Engineering teams, requiring exceptional program management, communication, and cross-functional alignment skills. This is a full-time hybrid role based in our San Mateo Headquarters, reporting to the Head of International Strategy and Ops. Expected working hours include 12:00pm to 8:00pm Pacific in order to align with time zones in APAC.

Requirements

• 7+ years of experience in program or project management, policy operations, trust & safety, or regulatory response, ideally in a global or technology company.
• Ability to create strategic, cross functional plans to resolve escalatory issues.
• Proven track record managing cross-functional incident or escalation workflows under tight deadlines.
• Strong understanding of regulatory dynamics in online platforms, digital media, or user-generated content environments.
• Excellent communication skills and judgment in escalating sensitive issues.
• Comfort working across multiple time zones and managing relationships in diverse cultural contexts.
• High attention to detail, structured thinking, and ability to create clarity from ambiguity.
• Experience with project tracking tools (Asana, Airtable, Jira, or similar).
• Deep knowledge and understanding of cultural norms in any of the APAC regions.

Responsibilities

• Develop strategic response plans for regional escalations that integrate cross-functional workstreams across Comms/PR, Product, Safety Operations, Legal, and Policy.
• Manage end-to-end execution of inbound regulatory requests, ensuring timely triage, stakeholder alignment, and clear tracking through resolution.
• Partner closely with regional heads and country managers to provide real-time visibility into active issues, emerging risks, and outcomes in your region.
• Act as the operational hub connecting Policy, Legal, Product Policy, Safety Ops, and Engineering, driving clarity of ownership and consistent communication across all response items.
• Maintain and refine tracking dashboards and documentation, proactively flagging when internal escalation or external communication is needed.
• Help build a repeatable, scalable process for handling critical inbound requests across markets, including defining SLAs, templates, and reporting standards.
• Assess the impact and risk of incoming issues, prioritizing based on regulatory exposure, user impact, and operational urgency.
• Capture lessons learned after each resolution and contribute to ongoing improvements in response frameworks, tooling, and workflows.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees