Strategic Response Policy Manager, Strategic Response Policy

Meta • Washington, DC

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About The Position

Meta is looking for a Policy manager with with crisis, risk management and executive decision support experience gained in tech, business, or government policy to join our Strategic Response Policy (SR Policy) team. The team's purpose is to handle crisis situations that require cross-functional coordination, and communication to leadership, in order to mitigate serious risks to the company or the community. This could relate to pieces of content posted on the platform, the impact of terrorist attacks and violent incidents on our platforms, and thinking strategically about how geo-political events may present policy risk. SR Policy sits within our Content Policy team which is responsible for setting our Community Standards and Business Policies governing content on the platform. The role of SR Policy is to help leadership make enforcement decisions in the most critical cases when operating under significant time pressures and stakeholder scrutiny. To do that we operate a global 24/7 on-call shift system, with responsiveness and accuracy of communications being of paramount importance. he SR Policy Manager will provide a focal point for issues across the Americas region and work on issues as they arise irrespective of geography. SR Policy is a global team that responds to issues across regions and time zones.

Requirements

• 8+ years of experience in program management, public policy, policy enforcement, law, government, national security, law enforcement, media, product management, or a related discipline
• Bachelor’s degree in Public Policy, Public Affairs, Public Administration, Law, Political Science, or a related field
• Knowledge of geo-political, security, or civic issues in the Americas, how they intersect with social media, and the possible impacts real world events will have on the safety of the community
• Distill complex issues clearly in writing and verbally, in a multi-tasking and fast paced environment
• Experience providing decision support and advice to executives
• Effective at consensus-building, and communicating with internal audiences

Nice To Haves

• Experience in Trust & Safety, Strategic Response, or Crisis Management
• Experience driving and managing multiple projects simultaneously in a deadline-driven environment
• Experience framing and briefing difficult decisions to leadership
• Make difficult decisions under pressure, use critical thinking skills, experience drafting communications, and demonstrate leadership and experience organizing and building relationships with teams across the company

Responsibilities

• Orchestrate and coordinate cross-functional crisis response to major geopolitical or violent events
• Manage high profile escalations within the company including: chairing cross-functional meetings, aligning decision-makers, and escalating issues to leadership for decision as needed
• Proactively identify and assess potential risks, and work with policy, communications, legal, and operational teams to develop risk mitigation approaches, and drive cross-functional implementation, particularly relating to content issues
• Operate independently, and experience managing multiple internal stakeholders, balancing differing opinions and perspectives, and assessing risk to provide effective policy advice to leadership
• Produce and present internal communications for leadership to inform them of ongoing situations, and provide recommendations and decision support
• Inform policy development work, partnering with subject-matter experts to develop global policy standards

What This Job Offers

• Job Type: Full-time
• Career Level: Manager