Principal Technologist - 90335753 - Remote
About The Position
The Principal Technologist is a senior technical leader responsible for designing, engineering, and implementing innovative technology solutions across Amtrak’s enterprise. The role emphasizes innovation, automation, problem prevention, operational efficiency, and continuous improvement. The position partners with Digital Technology teams and business organizations to understand existing processes, identify technology and end-user experience gaps, and develop solutions that improve how work is performed. The Principal Technologist identifies opportunities to prevent recurring problems, automate manual processes, reduce labor hours, improve reliability, and enhance employee and customer experiences. The role leads technology initiatives from requirements gathering and solution design through implementation, adoption, and measurement of results, while also developing scalable engineering solutions, technical standards, documentation, and reusable automation. The position collaborates across technology teams and provides technical guidance and mentoring to other professionals.
Requirements
- Bachelor’s degree, or an equivalent combination of education, training, and relevant experience.
- At least 7 years of relevant work experience.
- Extensive experience designing, engineering, supporting, and integrating enterprise technology solutions in large, complex environments.
- Advanced knowledge across multiple areas, including endpoint management, mobile technologies, cloud services, identity and access management, enterprise applications, automation, and systems integration.
- Strong experience with technologies such as Microsoft Intune, Azure, Microsoft Entra ID, Microsoft 365, Windows, iOS, Android, PowerShell, Microsoft Graph API, REST APIs, ServiceNow, SailPoint, or comparable enterprise platforms.
- Demonstrated experience developing automation and process improvements that reduce manual effort and improve operational efficiency.
- Strong communication and interpersonal skills; collaborative team player; self-motivated.
- Ability to analyze complex technical issues, make sound decisions, and implement effective problem-resolution strategies.
Nice To Haves
- Bachelor’s degree, or an equivalent combination of education, training, and relevant experience, plus 9 years of relevant work experience.
- Experience with Microsoft Copilot, generative AI, AI-assisted automation, or related emerging technologies.
- Experience developing automated remediation, self-service, or zero-touch solutions.
- Experience using endpoint telemetry, analytics, or operational data to proactively identify technology issues and improvement opportunities.
- Experience developing proofs of concept and business cases for technology investments and process improvements.
- Knowledge of Lean, Six Sigma, Agile, ITIL, or similar continuous-improvement methodologies.
Responsibilities
- Provide senior-level technical leadership across enterprise endpoint, mobile, cloud, identity, application, and infrastructure technologies.
- Engineer, support, and optimize solutions using Microsoft Intune, Azure, Microsoft Entra ID, Microsoft 365, SailPoint, ServiceNow, Windows, macOS, iOS, Android, and related enterprise technologies.
- Design and maintain device management, provisioning, application deployment, security, compliance, identity, authentication, and technology lifecycle solutions.
- Identify recurring technical issues and develop proactive, automated, or self-healing solutions that address root causes and prevent future incidents.
- Identify manual and labor-intensive processes and develop automation to reduce operational effort, processing time, support demand, and employee labor hours.
- Develop automation and system integrations using PowerShell, Microsoft Graph API, REST APIs, JSON, Microsoft Copilot, generative AI, and other scripting and workflow technologies.
- Partner with business organizations to document current processes, identify inefficiencies and technology gaps, and design improved workflows and solutions.
- Lead technology initiatives from requirements gathering and solution design through implementation, adoption, and measurement of results.
- Use telemetry, support trends, operational data, and customer feedback to identify opportunities to improve reliability and the end-user technology experience.
- Develop technical standards, documentation, reusable automation, operational procedures, and scalable engineering solutions.
- Collaborate across security, infrastructure, cloud, network, application, identity, and support teams.
- Provide technical guidance and mentoring to other technology professionals.
Benefits
- Health, dental, and vision insurance
- 401(k) with employer match
- Generous paid time off
- Wellness programs
- Railroad Retirement benefits
- Paid caregiving days and backup care
- Health savings account
- Public Service Student Loan Forgiveness
- Fertility and family building benefits
- No-cost Personal Health Advocate
- Student Loan Assistance
- Adoption and surrogacy assistance
- Medical plan opt-out credit
- Tuition and education reimbursement
- Paid family leave
- Life insurance
- Rail pass privileges
- Short- and long-term disability insurance
- Employee Assistance Program
- No-cost financial advisor sessions
- Commuter and flexible spending accounts
- Potential short-term incentive bonus
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What This Job Offers
Job Type
Full-time
Career Level
Principal
