Principal Technical Support Engineer

Oracle

11h

About The Position

As a member of the Database Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. Due to specific client contract requirements, this position requires that the successful candidate be a U.S. citizen. Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives. True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling 1-888-404-2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Requirements

Strong Oracle Database fundamentals – SQL tuning, indexing, execution plans, statistics, sessions, waits, locking, transactions, PL/SQL knowledge.
Strong understanding of Performance Tuning methodologies including SQL Tuning.
ORDS architecture knowledge – connection pools, standalone/Tomcat deployment, REST calls, session management, request timeouts, logging.
REST/API performance basics – HTTP latency, payload size, concurrency, network round trips, JSON processing overhead.
APEX skills – Working knowledge of APEX e.g., creating pages, region/report optimization, Interactive Reports/Grids tuning, session state management, PL/SQL process efficiency, static file optimization.
SQL Developer skills – query tuning, worksheet/session behavior, client-side fetch settings, connection issues, data model/browser performance.
Middleware / Web server knowledge – Tomcat/Jetty/WebLogic basics, JVM memory/thread pools, logs, CPU/memory bottlenecks.
Networking fundamentals – DNS, TLS/SSL overhead, load balancers, proxies, latency between app and DB tiers.
Operating system basics – CPU, memory, disk I/O, file descriptors, process monitoring on Linux/Windows servers.
Cloud / OCI awareness – compute, storage, autoscaling, networking, observability tools.
Troubleshooting methodology – isolate DB vs app vs network, reproduce issues, compare environments, baseline vs current state.
Ability to learn and use new AI and ML tools.
Programming in C or Java.
U.S. citizen (due to specific client contract requirements).