Principal Technical Program Manager, Worldwide Grocery Stores Technology (WWGST)

Amazon • Seattle, WA

9d

About The Position

Are you passionate about transforming how millions of customers and operators
experience grocery technology at scale? Amazon's Worldwide Grocery Stores
Technology (WWGST) organization is revolutionizing grocery operations across
thousands of sites worldwide, and we're seeking a Principal Technical Program
Manager to lead this transformation.

The Under the Roof Technology (UTRT) organization builds and owns the technology
that powers grocery operations across all Amazon grocery formats—including Whole
Foods, Amazon Fresh, Amazon Go physical stores, grocery fulfillment centers,
quick commerce facilities, and same-day fulfillment centers. Our technology
spans the complete operational lifecycle: from receiving and inventory
management to cycle counting (ICQA), outbound fulfillment, robotics automation,
food production, and foundational technologies that keep our sites running
seamlessly.

We are in an exciting growth phase as Amazon expands grocery experiences to
customers worldwide. As the Principal Technical Program Manager for UTRT, you
will drive the most critical programs for our organization—leading large-scale
technology transformations that fundamentally change how we operate these sites,
often impacting 20-30+ technology teams simultaneously. You will be instrumental
in driving generative AI innovation across operator-facing products, while also
improving the productivity of our technical teams through AI-powered tools. This
role is part of our core UTRT leadership team, with high visibility to VPs and
Directors, and drives our critical organizational mechanisms that shape our
strategic direction.

Requirements

• 7+ years of technical product or program management experience
• 10+ years of working directly with engineering teams experience
• 5+ years of software development experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules

Nice To Haves

• 8+ years of hands-on work managing complex technology projects experience
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

Responsibilities

• Lead and deliver large-scale technology transformation programs and SVP/VP level goals that fundamentally change how we operate 1000+ grocery sites worldwide, coordinating across 20+ engineering teams.
• Drive generative AI innovation across the organization by conceptualizing and leading teams to build AI-powered products for customers and operators, while implementing AI-based tools to improve technical team productivity.
• Serve as a core member of the UTRT leadership team, making strategic decisions on roadmap priorities, resource allocation, and organizational direction.
• Own and drive critical organizational mechanisms including quarterly business reviews, annual planning, and monthly technology program reviews.
• Develop and track program health metrics and KPIs to ensure successful delivery of complex, multi-year initiatives.
• Partner with engineering leaders, product managers, and senior stakeholders to decompose complex problems into actionable solutions that balance business needs with technical constraints.
• Anticipate bottlenecks, provide escalation management, and make high-judgment trade-offs between scope, quality, and timelines.
• Establish and continuously improve processes and mechanisms that enable the organization to scale efficiently.
• Drive operational excellence by ensuring post-launch improvements and sustainable long-term solutions.
• Balance innovation with technical debt management, ensuring system reliability and scalability.
• Mentor and develop other TPMs across the organization, influencing hiring decisions and raising the bar for technical program management.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Education Level: No Education Listed