Principal, Technical Program Manager

Mastercard•O'fallon, MO

2d•$152,000 - $258,000•Onsite

About The Position

The Technology Operations & Delivery R&D team is looking for a Principle TPM to drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate will oversee complex projects in a dynamic, fast-paced environment. The TPM will be responsible for driving internal or cross-functional teams, ensuring seamless project execution, and delivering results under changing circumstances. This is an opportunity to work on a diverse range of projects and make a significant impact on the organization’s success.

Requirements

Proven knowledge and demonstrated expertise in the areas of strategy, planning and project management required processes and techniques.
Strong leadership, interpersonal, relationship-building and communication skills required with a solid track record for developing internal and external relationships.
Ability to communicate complex issues & decisions in a clear and concise summary to executives, peers, and staff.
Demonstrate a high level of creative problem-solving, a strong personal presence, manage change, thrive when dealing with uncertainty, and demonstrate a focus on execution, and organization.
Demonstrate strong planning, multi-tasking, prioritization and re-prioritization abilities.
Encourage a culture of continuous improvement by leveraging lessons learned from previous projects.
Demonstrate strong thinking across technology and business with strong execution track record.
Have Excellent Problem-Solving skills - pursues alternative ways to solve problems, address difficult situations, and produce actionable recommendations.
Exhibit tenacity, encourages healthy debate, and challenges conventional thinking.
Experience with technical program management and working knowledge and exposure to AI best practices for program execution in an AI native development environment.

Nice To Haves

Knowledge and experience of working with Mastercard’s shared services teams and experience deploying global applications on cloud platforms is a definite plus.

Responsibilities

Play a critical role in planning and executing the delivery of technical vision and roadmap, unlocking synergies across our platforms, data assets and business units.
Act as a central point of coordination for infrastructure and cloud capabilities for various R&D teams distributed across around the globe to drive standardization, alignment across initiatives, and ensure global program governance best practices.
Continuously work on finding ways to optimize manual processes with a lens of automation and help improve program execution in the new AI native world.
Act as the program liaison, provide specific direction for product development initiatives, supporting teams to ensure that all program engagements meet timelines and scope expectations.
Develop and manage flexible project plans, adapting to shifting business priorities and requirements.
Drive execution of strategic initiatives through successful delivery by organizing a group of related technology projects or activities across multiple teams, aligning dependent organizations to ensure coordinated delivery.
Identify and remove barriers, finding the path forward in challenging situations to ensure timely and effective project completion.
Effectively monitor, control, and report on project execution, adapt communication strategies to fit the urgency and complexity of different projects providing accurate status updates to executive stakeholders at appropriate intervals.
Recognize complexity and create predictable delivery paths for large and/or complex efforts, while measurably improving, streamlining, and eliminating excess processes.
Manage relationships with vendors including SOW creation, amendments, termination, resource onboarding, financial tracking.

Benefits

insurance (including medical, prescription drug, dental, vision, disability, life insurance)
flexible spending account and health savings account
16 weeks of new parent leave
up to 20 days of bereavement leave
80 hours of Paid Sick and Safe Time
25 days of vacation time
5 personal days
10 annual paid U.S. observed holidays
401k with a best-in-class company match
deferred compensation for eligible roles
fitness reimbursement or on-site fitness facilities
eligibility for tuition reimbursement