Principal Technical Program Manager

Oracle•Nashville, TN

7d•$97,500 - $209,500

About The Position

The Data Center Infrastructure Delivery team at Oracle Cloud Infrastructure is a dynamic group of professionals dedicated to delivering state-of-the-art data center facilities at scale and at pace. This team comprises experienced project managers who work collaboratively with vendors and internal teams to ensure the successful execution of complex data center infrastructure and network projects. They bring a wealth of expertise in project management and technical acumen, ensuring that our data center infrastructure delivery meet the highest standards of quality, efficiency, and sustainability. This team plays a crucial role in supporting Oracle Cloud Infrastructure's data needs and driving our growth and success. In this role, you will be part of the New Region & Mult-cloud delivery TPM team within the Data Center Delivery organization and own the end-to-end execution of various data center infrastructure projects Your ability to anticipate and mitigate risks to data center delivery will be crucial in maintaining project timelines. This is a high-impact role that will lead, drive, and ensure the successful delivery of critical data center infrastructure builds in our roadmap. The role comes with a high degree of personal accountability and autonomy and will require effective engagement across various stakeholders including design, engineering, operations, supply chain, outside vendors and network delivery.

Requirements

Experience in managing complex data center infrastructure and network projects.
Proficiency in project management methodologies.
Ability to anticipate and mitigate risks.
Strong technical acumen.
Experience in stakeholder communication and engagement.
Experience in technical management and execution.
Experience in technical strategy and execution.
Experience in program oversight, strategy, and decision-making.
Experience in program and operations management.
Experience in risk management.
Experience in process optimization.
Experience in continuous improvement.
Experience in cross-functional collaboration.
Experience in program leadership.
Experience in data analysis and reporting.
Experience in stakeholder engagement.
Experience in planning and execution of moderately complex tasks.
Experience in collaboration and partnership across organizations.
Experience in problem-solving.
Experience in continuous learning.
Experience in continuous improvement.
Experience in performance and development (hiring recommendations).

Responsibilities

Own end-to-end delivery of multiple data center infrastructure projects concurrently.
Identify potential risks and develop mitigation strategies to minimize impact on project timelines and costs.
Oversee all phases of build, ensuring they are completed on time, within budget, and to the required quality standards.
Develop and implement long-term strategies aimed at reducing complexity and increasing speed of delivery for data center infrastructure projects.
Maintain clear and effective communication with internal and external stakeholders, providing regular updates on project status and addressing any concerns.
Leverage technical knowledge to identify risks, manage scope, estimate program timelines, request feasibility, testing requirements, and determine appropriate resources.
Ensure that product or service delivery meets the third party, security, export, and accessibility compliance requirements.
Drive rapid response to security escalations, coordinating across teams and communicating to executives to assess risk, determine mitigation strategies, and align and execute optimal proposed path to resolution.
Forecast program demands and resourcing to identify risks and ensure that goals are achievable.
Lead the development and implementation of evolving processes to ensure that organizational SLAs are met.
Utilize technical knowledge to identify, track, and manage program dependencies and risks.
Support rapid response to escalations, coordinating within team and communicating to senior team members to assess risk, determine mitigation strategies, and execute the optimal proposed path to resolution.
Support planning by identifying dependencies and risks.
Develop delivery standards and guidelines in alignment with Oracle best practices.
Identify and quantify opportunities for process automations and advocate for prioritization.
Contribute to incident management efforts and identify opportunities to improve processes, as applicable.
Align priorities with customers, service, and stakeholder teams through regular reporting to senior leadership.
Establish scope and milestones for each program, aligning to the broader program plan and company strategies and goals.
Assist in defining key performance indicators (KPIs) and measurement methods for program performance against established goals (e.g., scope, timelines, deliverable quality).
Build, maintain, and execute a clear communication strategy of objectives to partners and customers, influencing decision-making regarding best practices for Oracle systems.
Manage both technical and non-technical programs and complex, cross-organizational programs impacting products and business.
Guide the work of program staff (e.g., development, release management, customer success) while providing technical support and direction on removing barriers, including risks and issues in workflows.
Maintain comprehensive program documentation (e.g., status reports, program plans) and documents risks and issues.
Ensure attention to detail in program management from planning to execution and reporting.
Lead regular program status meetings and keeps teams and leadership informed.
Lead initiatives within the team to improve operational efficiency and enhance adherence to service level agreements (SLAs) and productivity targets.
Ensure ownership and accountability for forecasting program demands, funding, and resourcing.
Guide the deployment of change management for programs, such as priority, scope, scheduling, or requirement changes.
Manage highly complex issues, bottlenecks and/or risks, escalating issues when appropriate.
Conduct comprehensive assessments of costs, benefits, and return on investment (ROI) to inform decision-making and risk mitigation strategies.
Manage critical issues while making trade-offs between business needs and technical constraints.
Remove blockers for the program and identifies new technical and resource options to efficiently deliver solutions and drive adoption.
Lead program improvement, implementing best practices and driving cross-team process optimizations to improve processes.
Organize and develop program objectives and workflows, while testing and deploying cross-functional solutions to address critical business problems.
Collaborate with management to initiate and maintain processes and procedures that guide and assist teams in reaching their goals.
Lead efforts to integrate continuous improvement within programs, driving insights across many workstreams to generate recommendations that deliver operational efficiencies.
Develop and standardize data-driven decision-making frameworks, ensuring insights drive efficiencies.
Identify and address gaps to facilitate business-critical improvements to the solution's availability and reliability.
Iterate processes based on feedback and KPIs, analyzing results through retrospectives.
Define requirements and configurations of existing and new development tools, where applicable.
Facilitate collaboration across multiple teams, driving discussions that align priorities and program goals.
Lead medium-scale efforts to optimize processes, identifying and implementing solutions that enhance team efficiency.
Deliver program updates, risks, and opportunities to managers and leadership, influencing decision-making.
Develop relationships with key stakeholders, ensuring their perspectives are integrated into program planning and execution.
Lead programs to continuously improve organizational efficiency.
Provide technical direction and mentorship to cross-functional teams.
Influence and guide change at all levels of the group from initiation through delivery.
Ensure that the program team and other stakeholders are aligned with the program goals and motivated, identifying and addressing conflicts and issues.
Create and automate reporting, partnering with development teams to continue improving reports, dashboards, forecasts, and models to help manage program execution.
Utilize data to solve moderately complex problems impacting the success of the program(s), including adherence to SLAs.
Conduct analysis on a small number of data sources with moderate complexity, which may include competitive analysis, trend analysis, and KPI analysis, to drive data-informed decisions to support the program goals, presenting findings with immediate teams stakeholders.
Act as a liaison with or between stakeholder teams, driving effective collaboration for customer success within Oracle commitments.
Manage relationships with internal and external stakeholders to align program priorities and commitments.
Identify and document stakeholder needs and works cross-functionally to implement solutions that enhance satisfaction.
Identify risks to customer satisfaction and advocates for improvements or mitigation.
Assess risks to customer satisfaction and evaluates mitigation efforts, providing solutions to the immediate team and related teams to ensure alignment on resolving these risks.
Help balance team priorities and Oracle commitments to ensure optimal coverage and response to key customer needs, minimizing risks to the program.
Manage and coordinate moderately complex tasks, monitoring timelines and deliverables to ensure timely completion and adherence to requirements for a moderately sized project or initiative.
Efficiently delegate, monitor, and prioritize work across multiple projects, providing technical oversight and adjusting plans to address shifts in resources or timelines.
Collaborate across the organization to align on expectations and achieve shared objectives.
Leverage understanding of business leaders, stakeholders, and/or customers to ensure proposed solutions meet their needs.
Support inclusivity by actively seeking and listening to diverse perspectives, ensuring others feel heard and respected.
Identify and address moderately complex issues by analyzing a wide range of data and/or information to identify solutions in accordance with standard practices.
Proactively escalate unresolved or critical issues with a thorough assessment and suggest potential solutions.
Review, contribute to, and document problem solving strategies.
Pursue learning opportunities to expand knowledge and skills and/or tools in new areas and stay abreast of the latest industry trends and best practices.
Proactively seek and leverage ongoing feedback and training to improve skills.
Coach and mentor junior team members, fostering continuous learning and knowledge sharing within and across teams.
Develop ideas, recommend updates, and/or collaborate on the implementation of process improvements to increase the efficiency and effectiveness of processes, protocols, and workflows across teams, and evaluate the impact on key stakeholders.
Solicit feedback from others on ideas for alternative approaches and methods for continued improvement.
Contribute to the talent development pipeline by participating in candidate interviews, assessing candidates, and providing hiring recommendations.

Benefits

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Flexible Vacation
11 paid holidays
72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance