Principal Technical Program Manager - Voice AI

Motorola Solutions•Waltham, MA

1d•Remote

About The Position

Motorola Solutions is seeking a Principal Technical Program Manager - Voice AI to be a critical, high-impact leader responsible for turning ambiguous concepts into enterprise-scale AI products and solutions. This role is pivotal in managing the lifecycle and adoption of central AI models for speech and language understanding (ASR, TTS, translation, LLMs and others) and the foundational AI infrastructure. The position will focus on building enterprise-scale cloud and edge AI platforms, ensuring AI investments translate into quantifiable, improved customer outcomes, and reporting to the VP of AI for Motorola Solutions.

Requirements

10+ years of technical program management experience, with significant time spent leading complex, cross-functional programs in AI/ML research and platforms.
Deep understanding of AI and Machine learning, preferably speech and models and LLMs, Machine Learning lifecycle (MLOps), data platforms, and the challenges of building and deploying central, reusable AI infrastructure and models.
Proven experience defining and implementing metrics frameworks (KPIs, OKRs) to measure the success of core technology platforms and drive organizational change and accountability.
Strong analytical skills, with experience working with AI performance metrics (e.g. Precision/Recall), real-time video processing, and inference optimization.
Demonstrated ability to operate at a Principal level, influence senior leaders across organizations, drive consensus, and communicate complex technical and strategic concepts clearly and concisely.
Excellent oral and written communication skills, with the ability to present ideas, roadmap elements, and business cases to both technical and non-technical stakeholders.
Customer-focused with a track record of building strong relationships and understanding customer needs.
3 + years of experience of hands on work as an individual contributor building models, ML pipelines or developing core speech algorithms or systems in speech or other domains or working as a software engineer in a data oriented product.
3+ years of hands-on experience as an individual contributor in machine learning modeling, production ML pipelines, speech processing algorithms, or software engineering for data-oriented products.

Nice To Haves

A background in computer vision and/or voice technologies is a significant plus.
Experience in public safety, security-focused software (e.g., video security, evidence management), mission-critical systems, or emergency communications is a plus.
Experience bringing initial definition to "highly ambiguous" product concepts and conducting early-stage discovery for emergent initiatives.

Responsibilities

Own the strategy, definition, and execution of programs for End-to-End AI Feature Delivery, coordinating efforts across the central AI organization and dependent product teams for Voice AI features.
Establish and measure a systemic link between AI model performance and customer outcomes, including baselining current customer impact and driving continuous improvement.
Drive strategic programs to integrate AI/ML into the internal software development lifecycle, tracking adoption, evangelizing best practices, and reporting on impact.
Design, implement, and maintain an executive-facing dashboard tracking key AI impact and development efficiency metrics.
Own the organizational mechanism for driving transparency and alignment with partner product teams, presenting status, communicating strategic initiatives, and quantifying impact.
Provide program management and definition for critical emergent strategic initiatives, including bringing initial definition to ambiguous product concepts, conducting early-stage discovery, and ensuring smooth transitions.