Principal Technical Program Manager, Accelerator Servers
About The Position
As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch, Amazon Connect has become an AI leader, transforming how organizations of all types interact with their customers. Are you passionate about revolutionizing customer experiences through innovative AI solutions? Join the AWS Applied AI Solutions organization where you'll lead strategic program management initiatives that transform how businesses operate and serve their customers. As a Principal Technical Program Manager, you'll orchestrate end-to-end product launches for Amazon Connect's cloud-based contact center technology that leverages Artificial Intelligence to provide engaging, dynamic, and personal customer service experiences. You'll coordinate complex, cross-functional initiatives that span multiple teams both within and outside of Amazon Connect, managing stakeholder relationships and ensuring successful product delivery from conception through beta testing to full market launch.
Requirements
- 7+ years of technical product or program management experience
- 10+ years of working directly with engineering teams experience
- 5+ years of software development experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
Nice To Haves
- 8+ years of hands-on work managing complex technology projects experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
Responsibilities
- Develop and maintain comprehensive product launch schedules and roadmaps
- Create and track program milestones, dependencies, and critical paths
- Identify and manage risks, creating mitigation strategies proactively
- Lead cross-functional meetings and drive decision-making processes
- Orchestrate end-to-end product launch activities across all departments
- Coordinate launch materials, and customer-facing collateral
- Establish launch metrics and track success criteria
- Design and execute beta programs with key customers
- Collect and analyze feedback from beta participants
- Manage beta customer relationships and expectations
- Translate beta insights into actionable product improvements
- Maintain clear communication channels with internal teams and external partners
- Create and distribute regular status updates to all stakeholders
- Align sales and marketing teams on product positioning and timing
- Work with customer success teams to ensure smooth customer adoption
Benefits
- health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
- 401(k) matching
- paid time off
- parental leave
- sign-on payments
- restricted stock units (RSUs)
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What This Job Offers
Job Type
Full-time
Career Level
Principal
Education Level
No Education Listed
