Principal Technical Program Management
About The Position
The AI&DPE Program includes Decision Management Platform (DMP), BEARs, and AI Decisioning Foundations. This role will lead programs and initiatives supporting an internal product suite that enables intelligent decisions for market-facing products. The platform delivers industry-leading capabilities by applying complex business logic across the payment journey, leveraging supercomputing, AI technologies, streaming data platforms, high-speed in-memory caching, APIs, and UIs to enable real-time, scalable decisioning. The Principal, Technical Program Manager will primarily own and drive DMP’s large-scale infrastructure initiatives working closely with our internal and external program’s spanning multiple Mastercard business units (Security Solutions, Product & Engineering, Data & Services, Mastercard Technology), ensuring dependencies are aligned, risks are actively managed, and delivery outcomes are achieved with high quality and predictability. This role will operate across engineering, architecture, and operations teams, ensuring platforms are scalable, resilient, and release-ready. They will play a key role in implementing strategies to optimize delivery efficiency, execution rigor, and operational readiness. While maintaining a primary focus on end-to-end infrastructure delivery (procurement, build, integration, and release), this role will flex across PMO governance, release coordination, and customer success initiatives, adapting to evolving program and business needs.
Requirements
- Demonstrated success leading large-scale infrastructure, network, or platform programs with complex technical stacks
- Proven ability to operate independently in ambiguous, fast-paced environments driving outcomes across multiple teams and organizations
- Strong technical depth across distributed systems, cloud infrastructure, data platforms, and system integration
- Expert in Agile and waterfall delivery methodologies, including managing multiple delivery trains and release cycles simultaneously
- Demonstrated ability to build consensus and resolve complex, cross-functional challenges across leadership levels
- Strong communication and stakeholder management skills with the ability to engage engineering, product, operations, and executive audiences
- Proven track record of improving program execution by driving delivery rigor, optimizing processes, and scaling best practices
- Experience leading or mentoring teams, with a focus on raising the bar on performance, technical depth, and program execution outcomes
- Thrives in a highly technical environment and is passionate about delivering reliable, scalable, and customer-aligned solutions
Responsibilities
- Leading complex, cross-functional infrastructure and network programs from initiation through delivery across multiple platforms and services
- Driving end-to-end roadmap execution, including procurement, implementation, integration, and release readiness of infrastructure solutions
- Coordinating engineering, architecture, and operations teams to ensure scalable, reliable, and production-ready systems
- Aligning and managing dependencies across teams, ensuring gaps are identified and resolved and delivery remains on track
- Driving execution across Agile delivery trains and release cycles, including release coordination and readiness across multiple systems
- Operating across PMO processes and governance frameworks, providing structured status, risk visibility, and decision support to leadership
- Supporting customer success and business initiatives, ensuring infrastructure delivery aligns with business value and adoption goals
- Leveraging a deep understanding of infrastructure, platform architecture, integration patterns, and enterprise capabilities to drive technical program execution
- Inspecting delivery plans, execution metrics, and program health using technical depth and business acumen to assess risks and raise the delivery bar
- Driving a data-driven and continuous improvement culture, using KPIs and program metrics to improve delivery speed, quality, and cost efficiency
- Managing risks, issues, and escalations with clear impact, trade-offs, and resolution paths
- Translating ambiguous business and technical requirements into clear execution strategies and actionable plans
- Building and cultivating strong internal stakeholder relationships to ensure alignment, engagement, and successful program outcomes
- Providing strategic program and technical leadership, influencing priorities and decisions across teams without direct authority
Benefits
- insurance (including medical, prescription drug, dental, vision, disability, life insurance)
- flexible spending account and health savings account
- paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
- 80 hours of Paid Sick and Safe Time
- 25 days of vacation time and 5 personal days, pro-rated based on date of hire
- 10 annual paid U.S. observed holidays
- 401k with a best-in-class company match
- deferred compensation for eligible roles
- fitness reimbursement or on-site fitness facilities
- eligibility for tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Principal
Education Level
No Education Listed
