Principal Technical Engineer - Citrix

Fifth Third Bank•Cincinnati, OH

1d•Onsite

About The Position

Design and implement technology solutions using modern engineering tools and Agile practices. Work with self-directed, cross-functional, and product-oriented teams in a highly collaborative environment. Deliver some of the bank's most important products and services while developing skills and experience well beyond your initial role. All employees are responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensuring that actions and behaviors drive a positive customer experience. Operating within the Bank's risk appetite, you will achieve results while consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Requirements

Bachelor’s degree in a relevant technology field or equivalent combination of education and work experience
Eight+ years of engineering or other IT work experience relevant to the position
Strong problem-solving and communication skills
Willingness to work in a highly-collaborative environment
Solid understanding and significant experience with modern software development practices, tools, and/or hardware technologies
Solid understanding of IT security best practices
Expertise in one or more technical and/or functional domains relevant to the position
Experience designing, implementing, and supporting complex technical solutions
Strong knowledge of Windows Server, Windows 11 Enterprise, Active Directory, Group Policy, DNS, DHCP, and certificate management.
Working knowledge of Citrix technologies, including CVAD, Citrix DaaS/Cloud, ADC/NetScaler, Workspace, Gateway Service, and Rendezvous.
Strong understanding of Microsoft Entra ID and Microsoft 365, including Teams, OneDrive, and Outlook.
Knowledge of VMware virtualization, cloud/hybrid infrastructure, storage, profile management, and endpoint technologies.
Strong understanding of networking and authentication technologies, including TCP/IP, routing, firewalls, SAML, OAuth, MFA, and FIDO2.
Knowledge of endpoint security and end-user experience monitoring.
PowerShell scripting and automation experience.
Performance monitoring, troubleshooting, and root cause analysis, with Dynatrace experience preferred.
Splunk and enterprise log analysis.
Security, vulnerability management, and remediation.
Change, release, and problem management.
Disaster recovery and high-availability design.

Nice To Haves

Dynatrace experience preferred

Responsibilities

Implement and maintain new features and capabilities while continuously improving the quality of our technical products and services
Build and share technical expertise with your Agile team and other members of the organization
Follow industry and organizational best practices and standards, and participate in company communities of practice to continuously refine and communicate them.
Contribute to a culture of continuous improvement.
Achieve operational excellence by automating processes and creating maintainable, supportable, and testable solutions
Keep up with technology trends and innovations in your field(s) of practice
Provide operational support and troubleshooting for your team’s products and services
Maintain appropriate controls and documentation to ensure compliance with all company and regulatory requirements
Provide coaching, mentoring, and training for new or less experienced team members
Provide leadership and guidance to your team in your technical field(s) of expertise
Other duties as assigned