Principal Technical Consultant

Appian Corporation•Boston, MA

1d•$100,000 - $225,000•Hybrid

About The Position

Appian Customer Success is seeking a Principal Technical Consultant to join their team. In this role, you will engage with customers post-sales to develop software solutions on the Appian platform, driving digital transformation and competitive differentiation. Your primary responsibility will be to lead projects throughout the entire project life-cycle, defining, designing, developing, and implementing custom software and AI solutions using Appian’s platform for commercial clients. This involves working in an agile environment to understand client business processes and technical needs, launching new relational data models in production, developing APIs for system integration, partnering with Appian Architects and Technical Delivery Managers, and leading/mentoring consultants through fast-paced software implementations. You will also brainstorm AI use cases, implement Appian’s AI tools using techniques like retrieval augment generation (RAG), agentic workflows, prompt engineering, and generative models, and collaborate with client technical teams and business users to drive adoption and empower clients to become self-sufficient.

Requirements

7+ years of experience with hands-on software development or technical consulting
B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics or related field/degree
Passion for mentoring/developing others and experience leading teams through post-sale software implementation
Ability to work with clients to define business processes and gather functional and technical system requirements
Excellent communication skills, passion for technology and continuous learning, and affinity for asking “why” and solving the right problems
History of success on cross-functional teams; experience building products using agile methodologies (pair programming, stand-ups, planning sessions, and sprints)
Basic understanding of object oriented programming
Experience working with relational databases and database design/data modeling
SQL skills (writing queries, joins, views, etc)
Knowledge of software testing practices (test-driven development, automated test suites within a continuous integration framework)
Integrations experience using APIs such as REST and SOAP, JDBC connections, and web services
Willingness to travel; 10% or less annually to support customer engagement

Nice To Haves

Familiarity with Amazon Web Services (AWS)
Artificial Intelligence (AI)
Analytics
Machine Learning
Google Cloud
Application Integration
Database
Developer Tools
Management & Governance
Elastic Containers

Responsibilities

Lead projects and work throughout the entire project life-cycle to define, design, develop and implement custom software and AI solutions using Appian’s platform for commercial clients.
Work within an agile environment to understand client business processes and technical needs.
Launch new relational data models in production.
Develop APIs to integrate with multiple systems.
Partner with Appian Architects and Technical Delivery Managers.
Lead and mentor consultants through fast-paced software implementations.
Brainstorm AI use cases and implement Appian’s AI tools by applying retrieval augment generation (RAG), agentic workflows, prompt engineering and the latest generative models.
Collaborate with client’s technical teams and business users throughout the entire software and development life cycle.
Drive adoption by empowering clients to become self-sufficient with building process applications on their own.