Principal Technical Account Manager

LinkedIn•New York, NY

16h•Hybrid

About The Position

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. This role will be based in either New York, Chicago, Sunnyvale, or San Francisco. As a Technical Account Manager, you will own the technical success of a portfolio of Large, global and enterprise customers by driving successful technical strategy, integration adoption, optimization, and value realization of LinkedIn Talent Solutions (LTS). You will act as a trusted technical advisor, working closely with customer stakeholders and internal account teams to proactively manage and mitigate risks, and scale customer use of LinkedIn products and services.

Requirements

6+ years' experience in Technical Account Management, Solutions Engineering, Technical Project Management or similar roles.
Experience working with SaaS or cloud platforms and implementing agentic solutions.
Experience building Agents, delivering Solution Architecture and AI Compliance Consults.
Ability to identify churn risks and provide proactive retention strategy for customers in a given book of accounts
2+ years' experience with enterprise integrations (APIs, SSO, data systems).
2+ years' experience supporting enterprise customers

Nice To Haves

Ability to manage customer relationships independently.
Ability to translate technical concepts into business value.
Strong understanding of system integrations and architecture.
Technical Account Management
Change Management
Stakeholder management
Solution Architecture
AI compliance and Risk mitigation

Responsibilities

Serve as the primary technical point of contact for a segments of LinkedIn’s largest customers.
Build strong relationships with technical and business stakeholders.
Provide guidance on integrations, architecture, and best practices (APIs, SSO, data flows).
Translate business requirements into technical recommendations and solution designs.
Own the technical delivery across the customer lifecycle (onboarding, adoption, optimization).
Conduct technical health checks and identify adoption or performance risks.
Act as an escalation point for complex technical issues and coordinate resolution.
Analyze usage data to drive adoption and improve outcomes.
Partner cross-functionally with Sales, CSM, Product and Engineering teams.
Provide structured product feedback and advocate for customer needs.