Principal Systems Management Analyst - Epic Healthy Planet

UnitedHealth Group•Auburndale, MA

15h•$112,700 - $193,200•Remote

About The Position

As a Principal Systems Management Analyst focusing on Epic Healthy Planet and Epic Cheers, you will partner with clinical, operational, and technical leadership to drive population health strategies and patient engagement workflows. You will lead the technical design, build, optimization, and release of value-based care tools, registries, and targeted campaign outreach to improve care gap closure and clinical quality performance across the organization. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Requirements

Epic Healthy Planet certification
7+ years of progressive experience supporting Epic Healthy Planet or population health applications in a complex healthcare environment
7+ years of expertise in workflow design, system configuration, testing, implementation, and release management
7+ years of strong knowledge of value-based care operations, patient outreach, and clinical workflow optimization
5+ years of experience leading cross-functional technical projects with clinical and operational stakeholders
3+ years of experience with Epic Cheers functionality, patient outreach campaign workflows, or CRM tools within Epic

Nice To Haves

Epic Cheers certification
Bachelor’s degree in Healthcare Informatics, Computer Science, Information Technology, or a related field (or equivalent experience in healthcare systems management)
3+ years of experience with clinical quality metrics (e.g., HEDIS, MIPS, MSSP) and care gap management strategies
Experience integrating Epic Cheers and Healthy Planet with MyChart or external patient engagement platforms
Proven experience presenting strategic technical solutions and population health metrics to executive leadership

Responsibilities

Partner with operational and clinical stakeholders to develop and maintain Cheers campaign workflows that improve patient engagement, preventive care outreach, and care gap closure efforts
Serve as a subject matter expert for Cheers campaigns and patient engagement strategies, supporting the design and optimization of targeted patient outreach initiatives within Epic
Serve as the Healthy Planet subject matter expert, providing strategic and technical guidance on Epic population health capabilities, workflows, registries, reporting, and outreach tools
Partner closely with clinical, operational, and executive leadership to translate value-based care priorities into scalable Epic solutions that support quality, risk, and care management goals
Lead the design, build, testing, and release of Healthy Planet tools and workflows, ensuring alignment with organizational strategy, operational readiness, and end-user needs
Evaluate current-state workflows and identify opportunities to optimize Healthy Planet functionality to improve care gap closure, patient outreach, quality performance, and provider efficiency