Principal System Engineer

Leidos•Bethesda, MD

1d•$131,300 - $237,350

About The Position

Leidos is hiring a Principal Systems Engineer for its Intel Sector’s Solutions Analysis Business Area. The position is a technical leadership role supporting IT operations and close support for customer applications and mission systems. The engineer leads team members, interacts with customers, and handles complex service inquiries and technical problems across multiple technical platforms, organizational structures, and classification levels. The role diagnoses and resolves complex issues, implements corrective and remedial actions, analyzes recurring problems to prevent their reoccurrence, and may remotely access Windows or Linux desktops and servers for triage and software configuration. The engineer applies in-depth technical knowledge to complex, undefined issues and provides technical direction and customer-focused solutions. The position also includes reviewing and modernizing operational procedures, training junior team members, coordinating with customers and external support teams, and assessing incident and problem management systems and workflows. Leidos describes its work as supporting national security missions and offers a range of benefits and learning support.

Requirements

Bachelor’s degree with 12 or more years of experience, or a master’s degree with 10 or more years of prior relevant experience; additional work experience may be considered in lieu of a degree.
Must have an active TS/SCI with a Polygraph.
Demonstrated mastery across multiple technical disciplines, applying advanced engineering principles to complex, high-impact mission challenges.
Experience leading major technology initiatives, including architecture, design, integration, modernization, and implementation of enterprise-scale solutions.
Experience evaluating system performance, technical risk, scalability, and architecture and recommending significant changes.
Recognized technical expertise and demonstrated success providing technical direction and solving highly complex problems across multiple projects and engineering domains.
Experience serving as a senior technical advisor to customers and stakeholders and translating mission requirements into technical strategies, architectures, and actionable engineering solutions.
Ability to lift and move IT equipment weighing up to 30–50 lbs. and crawl under desks for physical cabling or machine work.

Responsibilities

Serve as an IT operations subject-matter expert across Help Desk/Tier 1, close support, and Tier 2.
Review and update existing operational SOPs, modernizing them and improving efficiency as needed.
Provide on-the-job training to new and junior team members.
Provide second-tier triage and technical expertise for complex close-support problems involving customer applications and mission systems.
Act as the technical lead and team resource for resolving complex issues.
Follow up with customers and coordinate with coworkers and external support teams to facilitate communication and timely resolution within operational service-level agreements.
Assess existing and next-generation Problem Management and Incident Management systems, including JIRA and ServiceNow.
Analyze workflows for potential efficiency improvements, including automation and AI/ML implementation.
Diagnose complex customer problems and implement corrective actions, including repair or return when appropriate.
Analyze recurring problems and initiate solutions to prevent reoccurrence.
Remotely access end-user Windows or Linux desktops and servers when required to perform complex triage, software configuration, and remedial actions.
Provide technical direction and develop solutions to complex issues across multiple technical disciplines and engineering domains.
Evaluate system performance, technical risk, scalability, and architecture and recommend changes to improve mission outcomes and long-term technical viability.
Advise customers and stakeholders by translating mission requirements into technical strategies, architectures, and actionable engineering solutions.