Principal System Engineering

AT&T•Alpharetta, GA

10h•$155,400 - $233,200•Onsite

About The Position

This role involves overseeing the delivery of software applications and services, encompassing design, development, testing, deployment, production support, troubleshooting, and maintenance with a strong emphasis on automation. The Principal System Engineer will collaborate with stakeholders to define requirements, create design specifications, and assess hardware/software interactions. They will utilize various programming languages and development methodologies, create and execute automated test plans, and validate test results. The position also includes supporting applications, resolving configuration and environment issues, supporting software deployment, and reviewing deliverables from cross-vendor teams. A key aspect of this role is developing, implementing, and managing QA processes to ensure Salesforce products meet quality, function, and reliability standards. This includes defining and communicating quality standards, working closely with product owners and developers throughout the Salesforce development lifecycle, and optimizing QA processes for the Salesforce platform. The role requires managing Salesforce testing, including functional, integration, end-to-end testing, and UAT support. Enabling production support and automating testable features using tools like Selenium and Postman is also crucial. The Principal System Engineer will govern testing best practices, develop and design testing program strategies for Salesforce systems, and monitor test execution. They will also manage external vendor relationships and provide training on the Salesforce product, aiming to improve the production process and assist with resource allocation and test estimations. The role acts as a key point of contact for the Salesforce QA team in stakeholder meetings, leads defect triage meetings, and maintains JIRA for defect management.

Requirements

Bachelor’s degree, or foreign equivalent degree in Engineering, Computer Science, or Information Technology
7 years of progressive, post-baccalaureate experience in the job offered or 7 years of progressive, post-baccalaureate experience in a related occupation overseeing the delivery process of software applications and service designing, developing, testing, deploying, providing production application support, troubleshooting, and performing maintenance with a focus on automation
Using various programming languages to execute specific development methodology
Performing CRM and Point of Sales testing
Utilizing testing techniques like test estimation, test planning, and test automation
Utilizing testing tools like postman, SoapUI, selenium
Utilizing software programming languages such SQL/SOQL, Java, JavaScript, XML
Utilizing Database technologies such as Oracle

Responsibilities

Oversee the delivery process of software applications and services, including design, development, testing, deployment, production application support, troubleshooting, and maintenance with a focus on automation.
Collaborate to gather and review software requirements and user stories, provide estimates, create software design specifications, and collaborate with engineers/architects to assess and test hardware and software interactions.
Create and execute automated test plans and strategies utilizing business requirements and collaborate with engineers, architects, and clients to validate test environments, test data, and test results.
Design and implement code fixes, validate outcomes against expected results and produce associated reporting.
Complete unit tests, dynamic application security testing, interface testing, integration testing, end-to-end testing, and user acceptance testing.
Support applications and solve configuration and environment issues.
Support software deployment process.
Review deliverables prepared and submitted by cross-vendor teams.
Develop, implement, and manage QA processes to ensure that salesforce products meet required specifications for quality, function, and reliability prior to delivery.
Define and communicate quality standards and parameters to software engineers and the testing team for the Salesforce System.
Work closely with product owners, developers, internal and external stakeholders, and business owners in all phases of the salesforce development cycle offering QA assistance and QA process optimization with respect to the salesforce platform.
Ensure and record requirements coverage by verification.
Manage Salesforce Testing and be responsible for Salesforce CRM UI and backend web-services Functional, Integration, End to End Testing, and Support UAT as Senior Software Engineer (Salesforce) in the Agile team.
Enable production support, and automation of features that are suitable for test automation using tools like selenium, and Postman.
Test the user Stories developed by the development team in an optimal Agile development environment.
Govern and direct Testing best practices, test methodologies, and test delivery for salesforce systems.
Identify, understand, document, and create functionality aligning with product and capability definitions as laid out by product managers.
Develop and design a testing program strategy for salesforce systems.
Plan, conduct, and monitor the test, and inspect the salesforce products to ensure their quality.
Develop integration testing strategies to test the data flow between Salesforce and different ERP Systems.
Assist the QA team with the quality and availability of the salesforce test environment.
Ensure the features and stories are met with acceptance criteria by developing an effective test strategy.
Enhance QA methodology for test and defect management and tools supporting processes.
Develop and monitor corrective measures as and when needed.
Manage external vendor relationships and consulting services provided to the salesforce team.
Provide training to individuals who handle the salesforce product.
Develop strategies to improve the salesforce production process.
Help in resource allocation and salesforce test estimation efforts and delegate duties for routine activities.
Handle vendor relationships to deliver salesforce services.
Act as a key point of contact for the Salesforce QA team in all stakeholder meetings.
Oversee Test Execution Process and project the status of Salesforce products under development.
Lead Defect triage meetings, escalating and seeing defects to closure within timelines.
Maintain JIRA for Defect management activities.
Track customer-facing issues in an agile tracking tool.
Escalate unresolved issues to respective teams and bring them to closure.

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone