Principal System Engineer - Converged Charging Systems (SRE-CCS)

AT&T•Plano, TX

6d•Onsite

About The Position

Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it. Principal System Engineer - Converged Charging Systems (SRE-CCS) NOTE: For this role you must have current Amdocs experience in Converged Charging Systems (CCS) . The selected candidate will have experience & skills that includes a hybrid of traditional T2/SRE operations technical skills to support our Converged Charging Systems (CCS) and One Mediation apps. Additionally, we need new, evolving Generative AI and Workflow Automation skillsets, to drive operational efficiency and scalability. We are seeking a highly skilled and experienced Principal Software Release Engineer (SRE) with extensive knowledge in Release Management and DevOps. The ideal candidate should possess the ability to work effectively with organizational leaders, effectively communicating status updates on programs and projects. Experience with tools such as Python scripting, Jira, iTrack & Confluence are required. Experience in SharePoint, PowerPoint, Wiki, and the ability to create Power BI dashboards is highly desirable.

Requirements

Current Amdocs experience in Converged Charging Systems (CCS).
Hybrid of traditional T2/SRE operations technical skills to support Converged Charging Systems (CCS) and One Mediation apps.
New, evolving Generative AI and Workflow Automation skillsets.
Extensive knowledge in Release Management and DevOps.
Ability to work effectively with organizational leaders, effectively communicating status updates on programs and projects.
Experience with Python scripting, Jira, iTrack & Confluence.
DevOps Experience: Demonstrated hands-on experience with DevOps practices, tools, and workflows (such as CI/CD pipelines, infrastructure as code, automated testing, monitoring, and deployment).
Proficiency with tools like Jenkins, Azure DevOps, GitLab CI/CD, GitHub Actions, or similar platforms.
Experience managing and optimizing deployment pipelines for cloud and on-premises environments.
Solid understanding of release orchestration, version control systems (e.g., Git), and branching strategies.
Automation Skills: Strong background in automating manual processes and workflows using scripting languages or automation frameworks (e.g., PowerShell, Bash, Python, Ansible, Terraform, etc.).
Ability to design, implement, and maintain automation solutions for build, release, and environment management.
Proven experience in reducing manual intervention and improving reliability through automation.
Artificial Intelligence (AI) Experience: Practical experience applying AI tools or platforms to streamline, optimize, or enhance DevOps, release management, or operational workflows (excluding machine learning).
Hands-on experience integrating AI-driven solutions (such as chatbots, intelligent assistants, predictive analytics, or generative AI) into automation or software delivery processes.
Familiarity with AI platforms and services (e.g., Azure AI, AWS AI Services, Google AI, OpenAI, or similar).
Technical Proficiency: Comprehensive understanding of various SDLC phases and how releases fit into the overall process.
Experience with Continuous Integration and Continuous Deployment tools and processes.
Required Technical Skills: Proficiency in Python scripting and tools such as Jenkins, Git, Kubernetes are required.
Experience with Jira and Confluence are required.
8+ years of experience in CI/CD pipeline development, deployment engineering, or related roles required.
Strong hands-on skills with Jenkins, Azure DevOps, Git workflows, and scripting (Python).
Project Management Skills: Ability to plan, schedule, and coordinate releases across multiple teams and projects.
Identifying potential risks and devising mitigation strategies.
Managing changes to the release scope, schedule, and resources.
Excellent project coordination and risk management abilities across complex releases.
Communication and Interpersonal Skills: Effective communication with stakeholders, including developers, testers, product managers, and senior management.
Ability to resolve conflicts and ensure smooth collaboration among different teams.
Proficient in documenting release plans, issues, and status reports.
Effective communication skills to engage technical teams and executive leadership.
Analytical and Problem-Solving Abilities: Ability to quickly diagnose and resolve issues that arise during the release process.
Attention to detail to ensure all aspects of the release are thoroughly checked and validated.
Adaptability and Continuous Learning: Ability to adapt to changing technologies, processes, and team dynamics.
Commitment to staying updated with the latest industry trends, tools, and best practices.
Typically requires 8-10+ years of experience in (SRE) release management, software development, or related fields.
This position requires office presence of a minimum of 5 days per week.

Nice To Haves

Experience in SharePoint, PowerPoint, Wiki, and the ability to create Power BI dashboards.
Understanding of prompt engineering or using generative AI for code generation, documentation, or process automation is a plus.
VB Scripting & SQL are also desirable.
Understanding of Java and Node.js microservices architecture, and Azure cloud fundamentals are desirable.

Responsibilities

Design, build, and maintain CI/CD pipelines using Jenkins, Azure DevOps, and Git workflows to automate build, test, and deployment.
Coordinate and execute release activities, managing dependencies, risks, and schedules across teams.
Troubleshoot deployment issues, perform root cause analysis, and facilitate fixes to ensure reliable releases.
Maintain release documentation, manage processes, and continuously recommend improvements.
Define and design subsystems and their interfaces.
Allocate responsibilities to subsystems.
Understand solution deployment and communicate requirements for interactions within the solution context.
Provide technical enablement for application components and subsystems.
Drive critical design decisions for the development team.
Create and enable the Continuous Delivery Pipeline.
Develop the Architectural Runway to support new business features and capabilities.
Collaborate with portfolio stakeholders, Solution, and Enterprise Architects.
Understand technical characteristics and assist with the architectural integration of external components, systems, and platforms.
Communicate release plans, timelines, and requirements clearly with stakeholders and leadership.
Lead release meetings, collaborate with development teams, and support on-call incident resolution.

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.