Principal Supply Chain Specialist

Agilysys • Alpharetta, GA

12h • Onsite

About The Position

The Principal Supply Chain Specialist serves as the subject matter expert for end-to-end supply chain operations supporting Agilysys’ global hardware and hospitality technology business. The role is responsible for procurement, supplier management, demand forecasting, Sales, Inventory and Operations Planning (SIOP), logistics coordination, inventory optimization, and item master governance.

The position partners closely with Product Management, Finance, Sales Operations, manufacturing partners, distribution partners, and Customer Operations. It serves as a strategic advisor and operational leader, driving continuous improvement and helping scale supply chain processes to support company growth.

This role helps ensure products are available to meet customer demand while maintaining appropriate inventory levels, controlling costs, and minimizing operational risk. It connects procurement, forecasting, inventory, logistics, and product-orderability processes to support reliable customer delivery and informed supply-planning decisions. The role also strengthens the company’s ability to scale by improving supply chain visibility, developing supplier relationships, standardizing processes, and identifying opportunities for automation and continuous improvement.

This is a full-time, in-office role for local candidates only. The position is not eligible for visa sponsorship. Applicants must be willing to complete required license applications, background and security checks, and other documentation, and provide identification documents required by governmental agencies to maintain compliance and perform the role.

Requirements

• Bachelor’s degree in Supply Chain Management, Operations, Business, Finance, or a related discipline.
• Eight or more years of progressive experience in supply chain, procurement, inventory management, logistics, or demand planning.
• Experience managing supplier relationships and negotiating commercial agreements.
• Strong experience with demand planning, forecasting, and SIOP processes.
• Experience using ERP systems and supply chain planning tools.
• Advanced analytical and reporting skills.
• Strong understanding of inventory optimization and logistics operations.
• Proficiency in end-to-end supply chain planning and execution, strategic sourcing, supplier relationship and performance management, commercial negotiation, demand forecasting, SIOP facilitation, inventory optimization, logistics coordination, item master governance, ERP and supply chain planning systems, data analysis, dashboard development, reporting, KPI development, root-cause analysis, risk mitigation, process improvement, and cross-functional communication.
• Must be willing to complete required license applications, background checks, security checks, and other documentation and provide identification documents required by governmental agencies.

Nice To Haves

• Experience in a technology, SaaS, hospitality technology, or hardware-enabled software environment.
• APICS CPIM, CSCP, CPSM, or an equivalent certification.
• Lean Six Sigma Green Belt or Black Belt certification.
• Experience supporting global suppliers and distribution networks.
• Experience using NetSuite, Oracle, SAP, or a similar ERP platform.

Responsibilities

• Oversee and optimize end-to-end supply chain operations, from procurement through customer delivery.
• Identify and mitigate risks involving inventory shortages, supplier constraints, freight disruptions, and demand variability.
• Develop and implement initiatives to improve operational efficiency, inventory turns, customer service levels, and cost performance.
• Partner with leadership to establish key performance indicators and monitor overall supply chain health.
• Identify, evaluate, negotiate with, and manage suppliers and manufacturing partners.
• Lead supplier performance reviews focused on quality, cost, delivery, and service metrics.
• Negotiate pricing, lead times, warranty provisions, and commercial terms.
• Monitor supplier capacity, product lifecycle changes, and potential supply constraints.
• Support strategic sourcing initiatives and the development of alternative suppliers.
• Own forecasting processes and facilitate Sales, Inventory and Operations Planning activities.
• Analyze historical demand, customer trends, sales pipelines, and business requirements to improve forecast accuracy.
• Develop inventory strategies that balance customer demand, working-capital objectives, and service levels.
• Partner with Sales, Product, Finance, and Operations teams on supply-planning decisions.
• Monitor and optimize inventory levels, reorder points, safety stock, and inventory investment.
• Oversee transportation, freight, distribution, and logistics activities to support timely product delivery.
• Manage inventory-replenishment plans across multiple regions and distribution channels.
• Drive inventory accuracy and support cycle-count and reconciliation processes.
• Own item-setup governance and product-orderability processes.
• Ensure new products, kits, and hardware configurations are established accurately and on time.
• Maintain current pricing, lead times, supplier information, and product attributes within ERP systems.
• Partner with Product Management and Operations to support product launches, lifecycle management, and end-of-life planning.
• Develop dashboards, reports, and performance metrics for inventory, forecasting, supplier performance, and logistics operations.
• Perform root-cause analysis and identify opportunities for process improvement.
• Lead initiatives focused on automation, standardization, and operational excellence.
• Support audit readiness and compliance with corporate policies and controls.
• Complete required license applications, background and security checks, and other documentation, and provide required identification documents.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal