About The Position

The Principal State Medicaid PM will serve as the Director of Project Management on the WV PATH Integrated Eligibility project, which is in the Maintenance and Operations (M&O) phase. This critical position plans, coordinates, and negotiates release activities to ensure multiple large-scale maintenance releases are delivered on schedule, within budget, and to defined quality standards. The role works collaboratively with cross-functional project teams, client leads, and a third-party vendor, and requires strong client management and proactive issue-resolution skills. The position is responsible for contract deliverables including CS/FA Spanish forms translation required by federal regulation, the Employer Portal, and CS Certification. The project includes significant functionality to be delivered under the M&O contract. The team has approximately 120 cross-functional resources; the candidate will be part of the project PMO and work with internal workstreams, client leads, and a third-party vendor.

Requirements

  • 10+ years of IT project management experience.
  • 5+ years of release management experience across multiple teams.
  • 5+ years of project management experience for a State Medicaid Agency or a large healthcare management organization.
  • Project Management Professional (PMP) certification.
  • 5+ years of experience with an Integrated Eligibility project.
  • 5+ years of experience with projects in the Maintenance and Operations phase of the project lifecycle.
  • 10+ years of hands-on experience with all aspects of the System Development Life Cycle.
  • Experience facilitating Joint Application Design (JAD) sessions.
  • Experience with ServiceNow.
  • Proficiency with Microsoft Office, including Word, Excel, Outlook, PowerPoint, and Access.
  • Proficiency with Microsoft Project.
  • Proficiency with Microsoft Visio.

Nice To Haves

  • Client-facing experience with a State Medicaid agency.
  • Demonstrated ability to handle large-scale initiatives and build collaborative client relationships.
  • Experience resolving and managing risks and issues.
  • Experience planning, managing, and delivering multiple maintenance and enhancement releases per year, with 12–14 deliverable updates per release, using a matrixed team.
  • Experience managing a third-party vendor contracted to deliver Spanish translation functionality.

Responsibilities

  • Clarify requirements across dependent project streams and manage releases effectively.
  • Manage risks and resolve challenges affecting release scope, quality, and schedules.
  • Manage relationships and interrelated processes across teams.
  • Manage development of deliverables into production environments.
  • Measure and monitor progress to achieve timely software releases within budget and quality limits.
  • Communicate release plans, changes, and necessary release details to business teams.
  • Manage deployment of deliverables to test environments.
  • Produce deployment, implementation, and runbook plans.
  • Initiate and oversee development of technical guides and training for external functionality, where applicable.
  • Conduct release-readiness and milestone reviews.
  • Validate release notes.
  • Lead and coordinate checklist and deployment-plan execution.
  • Ensure releases operate as expected.
  • Plan and manage multiple maintenance and enhancement releases, including release updates and deliverables.
  • Manage a third-party vendor contracted to deliver Spanish translation functionality.
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