Principal Specialist, Engineering Services

RTX•Fort Wayne, IN

12d•$86,800 - $165,200•Onsite

About The Position

The Principal Specialist, Engineering Services evaluates and services test and measurement equipment, including diagnosing failures to determine whether hardware or system software issues require repair or re-alignment. The role performs component-level troubleshooting when possible, calibration and adjustment procedures on Keysight and non-Keysight products, and software or firmware upgrades that may include re-imaging an instrument. The specialist uses automated calibration systems and calibration software, adheres to applicable quality standards, and communicates effectively with customers and peers to align customer expectations with support provided by Keysight Technologies. The position is onsite in Fort Wayne, Indiana, and requires U.S. citizenship and an active Secret security clearance after the first day.

Requirements

A degree and a minimum of 5 years of customer support experience with test and measurement instruments.
Calibration service experience with Keysight and/or non-Keysight test equipment, including RF/microwave skills to 50 GHz.
U.S. citizenship; the ability to obtain and maintain a U.S. government-issued security clearance is required.
An active and existing DoD Secret security clearance is required after day 1.
Familiarity with soldering and desoldering techniques and ESD rules.

Nice To Haves

Ability to work with minimal supervision and interface effectively with team members, customers, and management while maintaining high business ethics standards.
Ability to calibrate instruments manually and using automated test procedures.
Ability to lead coordination between the customer and Keysight to solve complex project objectives.
Knowledge of ISO 9001, ANSI/NCSL Z540-3, and ISO/IEC 17025 quality standards.
Experience with automated calibration software platforms such as STE, TME, and PC-based systems.
Flexibility and ability to work in an environment with changing priorities to meet customer requirements.

Responsibilities

Evaluate test equipment failures, distinguish between hardware and system software issues, and determine whether repair or re-alignment is required.
Troubleshoot equipment to the component level when possible.
Perform calibration and adjustment procedures on Keysight and non-Keysight products.
Install software and firmware upgrades, including re-imaging customer instruments when required.
Use computer skills and automated calibration systems, including calibration software such as STE, TME, ETMS, and PC-based software as required.
Follow quality standards and programs, including ISO 9001, ANSI/NCSL Z540-3, ISO/IEC 17025, and the Keysight quality program.
Communicate and coordinate effectively with customers and peers.
Ensure compatibility between customer expectations and support provided by Keysight Technologies.
Review the daily “Repair Requested” list for possible service assignments.