Principal Solutions Engineer

Bank of America • Charlotte, NC

2d • Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Position Summary: Oversee critical infrastructure design and operations. Review and approve Corporate Real Estate change control process in critical environments. Develop, review and revise infrastructure design standards. Manages compliance processes for approximately 200 Tier 2 and 3 Critical Facilities worldwide. Directly responsible for ensuring 100% uptime of the Bank's most critical assets. Provides technical recovery support world wide in the event of a critical building environmental outage. Interface with client senior managers in T&O, GCIB and Call Centers to insure proper use of scarce critical infrastructure. Typically has 10+ year of related experience. Supports the execution and operational maturity of data center and critical systems engineering by translating enterprise strategy into consistent engineering practices, standards, and day to day delivery. Provides subject matter leadership in the design, implementation, and operation of critical technology infrastructure, including mechanical, electrical, and structured cabling systems, ensuring reliability, efficiency, and compliance with established engineering standards. Oversees defined portions of capacity management activities across assigned data center environments, tracking power, space, and cooling utilization, identifying risks, and contributing data and analysis to capacity forecasts and demand planning. Drives adoption and continuous improvement of engineering processes, procedures, and tools, including DCIM, monitoring, and automation solutions, to improve visibility, operational efficiency, and service delivery outcomes. Partners with internal stakeholders, external vendors, and construction teams to support infrastructure upgrades, expansions, and technology deployments, ensuring projects align with approved designs, schedules, and cost expectations. Contributes to energy efficiency and sustainability initiatives by implementing approved strategies, supporting initiatives to reduce PUE and carbon footprint, and identifying incremental improvement opportunities within assigned domains. Provides leadership for data center and critical systems engineering by standardizing engineering practices, overseeing capacity and operational efficiency, supporting infrastructure projects and vendors, and advancing reliability, automation, and sustainability initiatives.

Requirements

• 5+ years of experience in Data Center, Critical Systems, or related infrastructure engineering disciplines.
• Strong working knowledge of data center critical infrastructure, including mechanical, electrical, and/or structured cabling systems, with an engineering or technical discipline background.
• Experience supporting budgets and cost controls for data center projects and infrastructure operations, including exposure to capital projects and vendor cost management (but not full enterprise PL ownership).
• Demonstrated experience partnering with Real Estate, Critical Systems, Construction, and Technology teams to deliver infrastructure projects and operational outcomes.
• Proven ability to lead or significantly contribute to data center infrastructure engineering and design activities, including interpreting design standards, supporting technical contract requirements, and identifying implementation risks.
• Experience delivering technical solutions that meet defined availability, redundancy, quality, and budget requirements.
• Track record of leading or managing projects with measurable impact on infrastructure reliability, efficiency, or standardization within a region, portfolio, or functional domain.
• Experience applying established engineering standards, operational procedures, and best practices, and contributing to continuous process improvements within the organization.
• Professional experience working within a large, complex, and preferably global organization, with demonstrated ability to collaborate across teams and functions.
• Experience managing or working closely with geographically distributed and culturally diverse teams.
• Strong written and verbal communication skills, with the ability to present technical and operational information clearly to peers and management.
• Ability to operate effectively within a matrixed organizational environment and balance competing priorities.
• Practical problem‑-solving mindset with the ability to think creatively while remaining grounded in operational reality.
• Demonstrated experience leading teams and fostering a culture of accountability, performance, and continuous improvement.
• Experience defining, tracking, and using operational and engineering metrics to support data‑driven decision making.
• Awareness of industry standards, guidelines, and emerging practices in data center and critical systems engineering (active industry leadership not required).

Nice To Haves

• Demonstrated experience supporting data center engineering, construction, upgrades, or integration activities within a large or multi‑site environment.
• Experience leading teams or workstreams and collaborating with cross‑functional partners, with the ability to influence peers, project stakeholders, and vendors.
• Working knowledge of risk assessment and availability concepts for data centers or colocation environments; ability to contribute to availability modeling and resiliency planning.
• Solid understanding of data center technologies and associated monitoring, environmental, and infrastructure management tools (e.g., power, cooling, telemetry, DCIM).
• Strong analytical, organizational, and decision‑making skills, with the ability to manage multiple priorities and drive issues to resolution.
• Experience compiling and contributing to site assessments, infrastructure health evaluations, capital projects, and facility upgrade planning.
• Ability to interpret, apply, and refine minimum technical requirements and standards to support evolving operational and business needs.
• Working knowledge of root‑cause failure analysis related to critical systems equipment, including participation in incident investigations and corrective action development.
• Experience coordinating with local utility providers to understand site power, cooling, and service constraints.
• Familiarity working with Authorities Having Jurisdiction (AHJs) to support compliance with applicable federal, state, and local codes and regulations.
• Exposure to or experience supporting commissioning activities, including testing and validation of mechanical, electrical, fire suppression, and control systems.
• Experience supporting data center operations, including utilization, efficiency, resiliency, and failover analysis of critical systems.
• Foundational understanding of network design and layout as it relates to data center infrastructure and physical deployment.

Responsibilities

• Oversee critical infrastructure design and operations.
• Review and approve Corporate Real Estate change control process in critical environments.
• Develop, review and revise infrastructure design standards.
• Manages compliance processes for approximately 200 Tier 2 and 3 Critical Facilities worldwide.
• Directly responsible for ensuring 100% uptime of the Bank's most critical assets.
• Provides technical recovery support world wide in the event of a critical building environmental outage.
• Interface with client senior managers in T&O, GCIB and Call Centers to insure proper use of scarce critical infrastructure.
• Supports the execution and operational maturity of data center and critical systems engineering by translating enterprise strategy into consistent engineering practices, standards, and day to day delivery.
• Provides subject matter leadership in the design, implementation, and operation of critical technology infrastructure, including mechanical, electrical, and structured cabling systems, ensuring reliability, efficiency, and compliance with established engineering standards.
• Oversees defined portions of capacity management activities across assigned data center environments, tracking power, space, and cooling utilization, identifying risks, and contributing data and analysis to capacity forecasts and demand planning.
• Drives adoption and continuous improvement of engineering processes, procedures, and tools, including DCIM, monitoring, and automation solutions, to improve visibility, operational efficiency, and service delivery outcomes.
• Partners with internal stakeholders, external vendors, and construction teams to support infrastructure upgrades, expansions, and technology deployments, ensuring projects align with approved designs, schedules, and cost expectations.
• Contributes to energy efficiency and sustainability initiatives by implementing approved strategies, supporting initiatives to reduce PUE and carbon footprint, and identifying incremental improvement opportunities within assigned domains.
• Provides leadership for data center and critical systems engineering by standardizing engineering practices, overseeing capacity and operational efficiency, supporting infrastructure projects and vendors, and advancing reliability, automation, and sustainability initiatives.

Benefits

• access to paid time off
• resources and support to our employees

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Education Level: No Education Listed