Principal, Specialist SE (Slack)

Salesforce•Chicago, IL

About The Position

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. We’re looking for a Principal Solution Engineer to join our Slack team focused on helping customers reimagine how work gets done. Are you passionate about painting the vision of a new way to work?

Requirements

Recommended 6 - 10 years of sales engineering or solution consulting experience in a SaaS or tech-first organization
Experience within the following industries; Manufacturing, Automotive, Energy and Utilities.
Excellent written and verbal communication skills; a knack for delivering compelling presentations and product demonstrations.
A consultative approach with solving your customer’s business challenges
Having a track record of successfully overcoming technical and security objections.
Problem solving is in your DNA!
Extensive Slack experience, including Workflows and Integrations.
Business proficiency in English.
Ability to thrive and adapt to a rapidly evolving product and market that will define the future of work
Knowledge of productivity / collaboration tools landscape
Familiarity with the enterprise SaaS ecosystem, AI models and modern workplace environments.

Responsibilities

Partner with Account Executives to drive complex, multi-stakeholder deal cycles across industries to solve diverse mission-critical business problems
Drive the discovery process, helping to uncover your customer’s current pains and align to their business objectives
Prepare and deliver high impact presentations and demonstrations that tell Slack's differentiated story
Partner with customers to design Slack based solutions that drive value and significant business impact
Ensure that customers understand and are comfortable with how Slack protects organisations with its industry-leading security program.
Support security, compliance, and architecture conversations, and help address any technical objections
Guide customers through the evaluation process of Slack ensuring that our solution meets key business objectives and technical requirements.
Contribute to the success of a rapidly growing and evolving SE organisation
Act as a liaison between Product, Marketing and Sales, sharing customer feedback to help craft the product roadmap
Mentoring and coaching other SEs, account teams and partners on positioning Slack as the Agentic OS