Principal Solution Architect

DataDome • New York City, NY

2d

About The Position

DataDome stops cyberfraud and bots in real time, outpacing AI-driven fraud from simple to sophisticated across your sites, apps, and APIs. Named a Leader in the 2024 Forrester Wave for Bot Management, the DataDome platform is built on a multi-layered AI engine that focuses on intent, not just identity. Because it’s not about knowing who’s real, it’s about what they intend to do. With thousands of AI models that adapt to every fraudulent click, signup, and login, DataDome blocks fraud in less than 2 milliseconds, without compromising performance. DataDome is fully automated and integrates seamlessly into any tech stack. Backed by a 24/7 SOC team of advanced threat researchers, DataDome stops over 400 billion attacks annually. Experience protection that outperforms with DataDome.

As a Principal Solution Architect reporting directly to our CTO, you'll be the trusted technical authority in the US for our most strategic customers—handling sophisticated integrations and high-stakes escalations across diverse environments (CDN, WAF, cloud-native, mobile, web, API). You'll dive deep into traffic data and network flows to solve complex challenges, defend against automated threats, and turn customer insights into product evolution—while establishing technical excellence standards that scale across the organization. This is a senior individual contributor role for someone who thrives on solving hard problems, owning critical customer relationships, and driving technical excellence across teams.

Requirements

• 10+ years experience with web application architectures , including mobile, web, and API layers
• Expertise in supporting & integrating technical solutions across mobile, web, and network layers
• Proven success in enterprise-scale integrations or solution engineering .
• Comfortable operating at the intersection of security , DevOps , and customer advocacy .
• Strong technical communication, advisory, and mentoring abilities
• Expertise web/app/API security, or fraud prevention
• Proficiency in traffic analysis (Data viz tools), scripting (Python/JS), or observability tools (grafana, prometheus, etc.).

Nice To Haves

• Expertise in Bot Management
• Strong technical communication, advisory, and mentoring abilities
• Experience with machine learning signals or security model tuning .

Responsibilities

• Serve as the go-to technical expert for large-scale, complex customer environments, owning post-sale integration success and long-term stability.
• Partner closely with support, pre-sales, product, engineering, security, and DevOps teams to implement scalable bot & fraud mitigation strategies in diverse infrastructures (CDNs, WAFs, cloud-native environments, etc.).
• Provide deep technical guidance across mobile, web, and API protection use cases, ensuring robust, low-latency deployment architectures.
• Lead architectural and implementation discussions with customer stakeholders, from network security engineers to application developers.
• Diagnose and resolve high-impact challenges across JavaScript injection, SDK instrumentation and integration into web or network components.
• Troubleshoot complex issues with traffic logs, and observability platforms.
• Design and deliver tailored implementation plans and integration templates to enable rapid, secure deployment and updates.
• Deliver clear, compelling technical narratives that align with customer business goals and security strategies.
• Assist Customer Success and Sales in identifying and executing on technical opportunities for expansion.
• Act as a voice of the customer in cross-functional forums, influencing roadmap and feature prioritization based on field insights.
• Feed the Enablement, tech and product teams with technical insights from the field.
• Mentor other customer-facing engineers, sharing deep domain knowledge and best practices across the team.
• Identify and propose process improvements, documentation & tooling enhancements, and automation opportunities to improve customer engineering velocity.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed