Principal Software Engineer (Customer & Product Engineering)

Microsoft • ,

16h • $142,800 - $304,200 • Onsite

About The Position

The Customer Experience Engineering team operates within the Office of the CTO for the Customer Experience & Success (CE&S) organization, which focuses on Microsoft’s Cloud and AI Platform. We are looking for a hands-on cloud Principal Software Engineer (Customer & Product Engineering) based in the United States to join our diverse, talented, high-performing, and growing Customer Experience Engineering (CXE) team. This is a deeply technical engineering role offering the opportunity to work on some of the most challenging and impactful customer projects using the Azure platform, while also contributing directly to core Azure services and helping shape the evolution of the platform. This role combines hands-on engineering with strategic customer engagement, contributing to both customer success and the development of an observability-focused Azure service approaching general availability — including on-call participation as part of the service engineering team. You will work across customer environments and core product engineering, helping improve how production workloads are designed, monitored, and operated at scale. A Principal Software Engineer (Customer & Product Engineering) within CXE is an individual contributor who operates globally and engages directly with customers. The role spans design, development, and production operations, combining deep engineering work with real-world problem solving to accelerate customer adoption of Azure at scale. Engineers are expected to comfortably move between architectural design discussions, hands-on development, and live production troubleshooting using tools such as the Azure Portal and Visual Studio. This is a unique opportunity to work at the intersection of customer engineering and platform innovation, solving complex technical challenges while contributing into core Azure services. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Requirements

• Bachelor's Degree in Computer Science or related technical field AND 6+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience.
• Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Nice To Haves

• Master's Degree in Computer Science or related technical field AND 8+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR Bachelor's Degree in Computer Science or related technical field AND 12+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience.
• Experience designing, building, and operating large-scale distributed systems and cloud-native applications.
• Experience with C#/.NET and experience developing production services on Azure.
• Experience designing microservices, APIs, event-driven architectures, and integration patterns.
• Experience with Kubernetes, containerized workloads, CI/CD pipelines, and modern deployment strategies.
• Experience with observability, monitoring, telemetry, incident response, and service reliability engineering.
• Experience working directly with enterprise customers to solve complex technical challenges, influence architecture decisions, and translate customer needs into engineering solutions.

Responsibilities

• Driving engineering impact with strategic Azure customers: Working directly with some of Microsoft’s most strategic customers to design, build, and optimize production-grade applications on Azure, reducing technical debt and enabling scalable architectures.
• Building and evolving an observability-focused service: Contributing to the design, development, and continuous improvement of a new platform capability that enhances monitoring, diagnostics, and operational visibility for cloud workloads.
• Owning production reliability and operations: Supporting live production environments through on-call participation, incident investigation, and and implementing engineering improvements that enhance reliability and performance.
• Creating reusable engineering assets: Developing technical assets, tools, guidance, and reference implementations that enable repeatable customer success at scale and accelerate Azure adoption.
• Influencing Azure platform engineering: Collaborating with other product teams to represent real-world customer experience and drive improvements across other Azure services.
• Strengthening technical capability across CE&S: Developing and supporting technical teams to deepen engineering expertise and delivery quality across the field organization.

Benefits

• Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

What This Job Offers

• Job Type: Full-time
• Career Level: Principal