Principal Software Engineer - PMTS

Salesforce•Bellevue, WA

3d•$197,300 - $313,700

About The Position

Salesforce is hiring a Principal Software Engineer to support core experiences and operational stability in its internal Salesforce instance, Epic Org. The team delivers critical support and strategic engineering initiatives for internal partners, with a focus on AI-driven productivity, support optimization, data and pipeline reliability, and platform operations. The engineer will contribute to the Agentforce environment and ADLC, enabling Technology & Products teams to build, deploy, and adopt internal agents through standards, best practices, upskilling, and operationalization. The role also involves building foundational components for a generic support agent that integrates systems such as Slack, PagerDuty, and Service Cloud; partnering with internal builders and customers; improving pipeline reliability; and supporting pipelines with iADLC. The position helps drive operational excellence and platform solutions across the Epic Org ecosystem.

Requirements

At least 10 years of professional software development experience.
Experience with Java, C#, or another object-oriented programming language, with a strong understanding of object-oriented programming.
Good understanding of the end-to-end product development lifecycle and experience working with multiple engineers.
Experience with RESTful services.
Experience deploying software in an AWS environment.
Understanding of enterprise build pipelines that include automated testing.
Understanding of unit and integration testing.
Thorough knowledge of design patterns.
Ability to analyze performance data and build dashboards to plot and analyze large datasets.
Experience with Agile development methodology, such as Scrum.
Experience with continuous integration and continuous delivery server technologies.
Knowledge of professional software engineering practices and best practices across the software development lifecycle, including coding standards, code reviews, source control management, build processes, testing, and operations.
Excellent communication skills across email, instant messaging, conference calls, and in-person interactions.
Bachelor's degree in computer science or another relevant technical field, or equivalent experience.
Ability to leverage AI-powered developer tools, such as Claude Code or Agentforce, to accelerate development, automate operational tasks, and drive engineering productivity.

Responsibilities

Contribute to the development and delivery of the Agentforce environment and ADLC.
Enable Technology & Products teams to build, deploy, and adopt internal agents by defining standards and best practices, and delivering upskilling and operationalization.
Build foundational components of a generic support agent that integrates core systems, including Slack, PagerDuty, and Service Cloud.
Work with internal builders and customers to support product success and pipeline reliability.
Support pipelines with iADLC as part of work absorbed from the Internal Agents Program.
Help improve operational stability, support processes, and platform experiences across Epic Org.
Design and implement server-side applications, middleware, and frameworks.
Analyze performance data and build dashboards to visualize and analyze large datasets.
Use AI-powered developer tools to accelerate development workflows, automate operational tasks, and improve team engineering productivity.