Principal Software Engineer, Audio & Video Infrastructure
About The Position
We're seeking a Principal Software Engineer to lead the architecture and evolution of the audio and video communication infrastructure powering our Connected Care products. In this highly visible role, you'll own mission-critical systems that enable seamless, real-time communication experiences for healthcare professionals, patients, and caregivers. This is more than a telecom engineering role—it's an opportunity to build scalable, high-performance communication platforms that directly support better healthcare outcomes. You'll leverage deep expertise in VoIP, SIP, and real-time media technologies to deliver highly available, ultra-low latency solutions while helping shape the future of connected healthcare.
Requirements
- 5+ years of experience developing and supporting real-time voice and video communication systems.
- Deep hands-on expertise with SIP and related telecommunications protocols.
- Strong experience building and operating VoIP platforms in production environments.
- Production-level experience with Kamailio or FreeSWITCH.
- Experience developing backend services using .NET or Node.js/TypeScript.
- Ability to troubleshoot complex network, signaling, and media delivery challenges.
Nice To Haves
- Experience developing call-routing logic and automation using LUA.
- Hands-on experience with WebRTC, STUN/TURN, and browser-based audio/video communications.
- Familiarity with Asterisk platforms and deployments.
- Strong ANSI C knowledge for low-level debugging, media processing, and infrastructure optimization.
- Advanced proficiency with Node.js and TypeScript.
Responsibilities
- Architect and evolve the core audio and video communication infrastructure that powers our Connected Care ecosystem.
- Design and operate highly available SIP routing platforms supporting real-time communications at scale.
- Scale and optimize media servers, Session Border Controllers (SBCs), and signaling environments to ensure exceptional reliability and performance.
- Build intelligent, low-latency call routing solutions that deliver seamless communication experiences.
- Partner with software engineering teams to integrate voice and video capabilities into modern applications and services.
- Investigate and resolve complex real-time communication challenges, including media quality issues, packet loss, latency, and network performance.
- Drive technical strategy and establish engineering best practices for voice and video infrastructure.
- Mentor engineers across the organization and serve as a subject matter expert in telecom and real-time communications technologies.
Benefits
- Medical and dental coverage that start on day one
- Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
- Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
- 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
- Flexible Spending Accounts
- Educational assistance programs
- Paid holidays
- Paid time off ranging from 20 to 35 days based on length of service
- Family and medical leaves of absence
- Paid parental leave
- Commuting benefits
- Employee Discount Program
- Employee Assistance Program (EAP)
- Childcare benefits
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What This Job Offers
Job Type
Full-time
Career Level
Principal
Education Level
No Education Listed
