Principal, Software Engineer

Walmart•Bentonville, AR

4h•Onsite

About The Position

The Principal Software Engineer leads the design and delivery of scalable platform capabilities, driving technical excellence across multiple teams. This role oversees the full software development lifecycle, applying cloud-native architecture and distributed system principles to support high availability and AI/ML integration. The position requires strategic technical leadership, mentorship, and collaboration with cross-functional partners to align engineering efforts with business objectives. The engineer champions innovation, continuous improvement, and operational excellence while ensuring solutions meet quality standards and long-term platform evolution goals. About the team: The Contact Center Engineering team develops and maintains platforms that enable seamless customer support experiences. They design scalable voice, chat, and routing workflows, manage the NICE InContact platform, and provide scripting and support to ensure reliable interactions. By integrating enterprise systems and optimizing automation and agent workflows, the team enhances operational performance and service quality at scale. Their technical expertise and collaboration drive consistent communication across the contact center ecosystem, supporting high-quality service delivery and continuous improvement aligned with business goals.

Requirements

Extensive experience in platform engineering leadership, delivering scalable and reliable infrastructure and tooling.
Proficiency in cloud-native architecture and distributed system design ensuring high availability and fault tolerance.
Strong expertise in AI/ML integration, building intelligent software systems using languages such as Python, Java, and C++.
Proven ability to lead full software development lifecycle including CI/CD, testing, monitoring, and incident response.
Skilled in applying model-driven design and leveraging modern development tools to enhance velocity and quality.
Demonstrated technical leadership, mentorship, and strategic guidance across engineering teams.
Excellent collaboration and communication skills with cross-functional stakeholders to define and deliver technical solutions.
Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 5 years’ experience in software engineering or related area.
OR 7 years’ experience in software engineering or related area.

Nice To Haves

Master’s degree in computer science, computer engineering, computer information systems, software engineering, or related area and 3 years' experience in software engineering or related area.
Background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
Knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Responsibilities

Lead platform engineering efforts by delivering scalable infrastructure, reusable tooling, and AI/ML frameworks aligned with strategic roadmaps.
Drive full software development lifecycle across multiple teams, ensuring high availability, fault tolerance, and real-time data processing.
Architect and integrate intelligent AI-enhanced applications using cloud-native principles and model-driven design.
Provide technical leadership and mentorship, influencing architectural decisions and promoting engineering excellence.
Collaborate with stakeholders to translate business needs into actionable technical requirements and measurable success metrics.
Champion continuous improvement by adopting new technologies and optimizing processes for quality and efficiency.

Benefits

Incentive awards for performance
401(k) match
Stock purchase plan
Paid maternity and parental leave
PTO
Multiple health plans
Competitive pay
Performance-based bonus awards
Medical coverage
Vision coverage
Dental coverage
Company-paid life insurance
Paid time off (including sick leave)
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
Walmart-paid education benefit program (Live better U) for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.