Principal Software Engineer

Genesys•Virtual Office (Florida), FL

7d•$165,400 - $290,800•Hybrid

About The Position

Join the Innovation team at Genesys, where we’re redefining customer experience by building innovative, scalable solutions integrated with Genesys Cloud. We’re looking for a Principal Software Engineer to help design and deliver high-performance applications using AWS infrastructure. This is a unique opportunity to shape next-generation systems that impact customers around the globe. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Requirements

Minimum of 10+ years of professional software development experience
2+ years working with AI solutions
Proven expertise in agentic AI development, including hands-on experience with RAG, RAG pipelines and MCP framework
Proficiency in Go for backend development
Strong experience in system prompt engineering and tool use configuration and tuning
Strong experience with JavaScript and TypeScript for front-end and full-stack applications
Hands-on expertise with Kubernetes for orchestration and container lifecycle management
Proven experience building and deploying cloud-native solutions on AWS (e.g., EKS, Fargate, Dynamo DB, EC2, ECS, Lambda, S3)
Solid understanding of microservices architecture and RESTful API design
Strong analytical and problem-solving skills with attention to detail
Bachelor’s degree in Computer Science, Engineering, or a related discipline, or equivalent practical experience

Nice To Haves

Experience integrating with Genesys Cloud APIs or comparable customer experience platforms
Exposure to UX design principles or experience developing intuitive user interfaces
Familiarity with AWS-native services such as CloudFormation, Step Functions, or DynamoDB
Demonstrated contributions to open-source projects or a strong GitHub portfolio
Experience with DevOps tooling including Docker, CI/CD pipelines, and Terraform
Knowledge of Agile/Scrum methodologies and team collaboration practices

Responsibilities

Develop advanced Agentic AI solutions leveraging the latest capabilities and tools available on the Genesys Cloud platform.
Utilize AI-powered tools and frameworks to significantly accelerate code development and increase overall efficiency.
Design and implement robust integrations to enhance and extend Agentic AI functionalities.
Build scalable, high-performance backend applications using Go.
Create dynamic, intuitive, and responsive front-end components with JavaScript and TypeScript.
Deploy and manage containerized applications using Kubernetes on AWS.
Integrate with Genesys Cloud APIs to deliver seamless enhancements to customer experience (CX) workflows.
Optimize application performance, scalability, and reliability within cloud-native environments.
Collaborate closely with product managers, architects, and UX designers to define technical requirements and deliver exceptional solutions.
Write clean, maintainable, and well-documented code that adheres to industry best practices and engineering standards.
Troubleshoot and resolve complex production issues with speed and precision.
Actively participate in peer code reviews and provide mentorship to junior engineers.