Principal Software Engineer

Conga•Houston, MA

1d•Hybrid

About The Position

As a Principal Software Engineer on Conga’s B2B Platform Engineering, Core Services team, you will own the security, identity, and access-management capabilities that underpin Conga’s B2B products. You will lead a team of 5 to 8 engineers, set technical direction for platform authentication and authorization, and partner with the Advantage Platform organization to establish secure, reusable integration patterns between the platforms. This is a senior, hands-on role with influence across product teams and Conga’s platform ecosystem. You will lead the design and development of mission-critical services for cross-product identity, access control, tenant context, and security standards. You will define API contracts, authentication flows, authorization models, and tenant-context propagation across distributed systems, while ensuring services meet security, availability, performance, and reliability requirements. You will also coordinate cross-platform delivery and operational support, mentor engineers, and promote secure coding and strong platform engineering practices. The role involves close collaboration with Architecture, Product Security, B2B Platform, Advantage Platform, Product Engineering, AI, and customers. You will help translate strategic product and AI objectives into secure, scalable, reusable platform capabilities; lead incident investigation and remediation; and engage directly with customers on support issues and escalations. The role is based in Houston, TX or Boston, MA, with a hybrid work arrangement.

Requirements

At least 8 years of backend software engineering experience, including delivery of enterprise SaaS services operating at scale and with security-critical responsibilities.
At least 3 years designing, building, or operating shared identity and platform-security services used by multiple products.
Experience with OAuth 2.0, OIDC, SAML, token-based authentication, role and permission models, and policy-driven access control.
At least 3 years as a technical leader or senior contributor on shared platform or infrastructure services.
Deep experience building backend systems in a modern language such as Java, C#, Python, TypeScript, Scala, or Rust.
Strong experience designing and implementing RESTful APIs used by multiple consumers.
Solid experience with SQL and data stores that support platform services.
Strong understanding of software design patterns, distributed systems, and platform tradeoffs.
Experience leading complex initiatives end to end, including design, implementation, testing, deployment, and support.
Experience leading technical initiatives spanning multiple platforms, engineering organizations, and ownership boundaries.
Experience leading and mentoring engineers and influencing teams outside one's direct management through collaboration and technical credibility.
Experience translating strategic product or AI objectives into secure platform designs and executable delivery plans.
Comfort with customer-facing work, including support, escalations, and resolving competing stakeholder perspectives.
Strong communication skills and executive presence, with the ability to work effectively with Architecture, Security, Product, engineering leaders, customers, and junior engineers.

Nice To Haves

Experience with Azure, AWS, or GCP, along with containerized and orchestrated environments such as Docker and Kubernetes.
Experience with Azure SQL.
Microservices experience and familiarity with cloud-native security patterns and service-to-service communication.
Exposure to DevOps and SRE practices for platform services, including monitoring, alerting, and automation.

Responsibilities

Serve as the primary technical lead for platform-level security and identity services, including authentication and authorization systems.
Lead the design and development of mission-critical core services for cross-product identity, access control, tenant context, and security standards.
Translate architectural direction into detailed technical designs and production-ready implementations.
Ensure platform services meet security, availability, performance, and reliability requirements.
Partner with the Advantage Platform team to define and implement secure integration patterns between B2B and Advantage.
Define API contracts, authentication flows, authorization models, and tenant-context propagation across distributed systems.
Coordinate cross-platform design, implementation, testing, release readiness, and operational support for shared authentication capabilities.
Lead and mentor a team of 5 to 8 engineers and provide technical guidance to other engineering groups.
Provide technical leadership through code reviews, design reviews, threat modeling, and operational-readiness reviews.
Promote secure coding practices and platform engineering discipline.
Lead development in an Agile, CI/CD environment emphasizing automation, testability, and observability.
Partner with Architecture and Product Security to implement and evolve platform security patterns, standards, and controls.
Collaborate across B2B Platform, Advantage Platform, Architecture, Product Engineering, AI, and Product Security to deliver secure, reusable integrations.
Translate strategic AI objectives into secure, scalable platform capabilities reusable across products and AI experiences.
Document decisions, dependencies, ownership, and operational responsibilities across team boundaries.
Lead investigation and resolution of incidents affecting security-sensitive services, including root-cause analysis and long-term remediation.
Engage directly with customers on support issues and escalations and work through competing stakeholder priorities.