Principal Software Development Engineer
About The Position
Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.
Requirements
- 8+ years of experience with ServiceNow development, ServiceNow integrations and custom API development.
- Expertise in REST, pub/sub/queueing systems, OAuth, and other web technologies.
- Proficiency in JavaScript and ServiceNow's scoped applications.
- Experience with MID Server setup and configuration.
- In-depth understanding of ServiceNow’s data models and CMDB.
- Experience with the SN CSM application/module
- Must be able to do a bit of complex data architecture and identify potential architectural pitfalls before putting code to canvas
- Must have the ability to obtain Security Clearance
Nice To Haves
- Experience with tools such as APIGEE and Kafka is a major plus (especially those tools specifically).
Responsibilities
- Architect, design, and implement high-impact integrations across enterprise systems, ensuring data flows smoothly between ServiceNow and external systems, bi-directionally, in a complex cloud architecture.
- Must have direct, real-world experience building highly complex bi-directional integrations within ServiceNow.
- Utilize inbound Scripted REST APIs (SRAPIs), outbound REST Messages/Methods IntegrationHub, MID Servers, Credential Aliases and other tools to build scalable integrations, handling everything from initial API setup to monitoring for performance and troubleshooting.
- Act as a true technical architect and developer, collaborating with multiple teams to define integration requirements and ensure best practices are applied.
- Provide mentorship to other developers and serve as an expert for all things ServiceNow and SN integration.
- Debug and optimize integrations for performance, stability, and maintainability.
Benefits
- Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.
- Bonus structure (short-term incentives, long-term incentives and/or sales compensation)
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What This Job Offers
Job Type
Full-time
Career Level
Principal
Education Level
No Education Listed
