Principal Software Deployment Engineer

KPI Solutions•Cincinnati, OH

20h

About The Position

The Principal Software Deployment Engineer leads the teams responsible for customer go-lives and ongoing success, owning the post-sale lifecycle across software installation, system commissioning and acceptance, technical support, and end-user training. The role develops scalable processes and high-performing teams, and ensures deployments are completed on time and on budget while supporting adoption, customer satisfaction, and renewal. KPI Solutions is a national supply chain consulting and warehouse automation systems integrator. It combines automated technologies—including material handling equipment, robotics, conveyor systems, ASRS, and AMR/AGV—with warehouse execution software. The company was formed in 2021 through the combination of Kuecker Logistics Group, PULSE Integration, and QC Software, and its material handling integration experience dates back to 1971.

Requirements

Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent experience.
8–12+ years of experience in software implementation, professional services, technical support, or customer success.
At least some experience in a people-management role.
Proven track record managing complex, multi-site enterprise software deployments.
Strong understanding of project management methodologies and tools.
Experience with ticketing tools such as Jira or Salesforce.
Excellent communication, negotiation, and executive-presence skills.

Responsibilities

Oversee planning and execution of software installations across multiple product lines.
Establish standardized deployment methodologies, checklists, and templates to reduce time-to-value.
Manage project schedules, resources, and risks across multiple concurrent customer implementations.
Coordinate with Sales, Engineering, Product, and IT/Security teams to ensure smooth handoffs and technical readiness.
Define and enforce commissioning standards, including configuration validation, integration testing, and go-live readiness criteria.
Own customer acceptance testing and sign-off processes.
Ensure documentation, including as-built configurations, test results, and handover packages, is complete and accurate.
Lead go-live support and post-deployment stabilization.
Develop and oversee customer and internal LTS training programs.
Ensure training curricula stay current with product releases.
Measure training effectiveness and its impact on adoption and support demand.
Track and report KPIs, including implementation cycle time, on-time go-live rate, resolution times, backlog, utilization, and training completion.
Serve as the executive escalation point for critical customer issues escalated from the LTS support team to the Product & Technology team.