Principal Site Reliability Engineer (Cloud, Observability & Automation)
About The Position
The Enterprise Application Support (EAS) team supports critical applications across the ITP and ECS business lines, ensuring the reliability, scalability, and performance of enterprise platforms. As a Principal Site Reliability Engineer (SRE), you will drive operational excellence across mission-critical systems. You will lead reliability initiatives, champion observability and automation, drive major incident response, and partner with engineering, infrastructure, and security teams to build resilient, highly available applications. This is a hands-on technical leadership role focused on improving system performance, reducing operational risk, accelerating recovery, and advancing SRE best practices through modern cloud, observability, automation, and AI-powered technologies.
Requirements
- Bachelor's degree in Computer Science, Engineering, or equivalent experience.
- 8+ years of experience in Site Reliability Engineering, Production Engineering, DevOps, Application Support Engineering, or related disciplines.
- Strong hands-on experience with AWS and cloud-native architectures.
- Proficiency in Python, Java, Go, or similar programming languages.
- Strong Linux/Unix systems administration and troubleshooting experience.
- Expertise in observability and monitoring platforms including Splunk, Grafana, Dynatrace, and ITSI.
- Experience leading major incident management and root cause investigations in complex production environments.
- Strong understanding of distributed systems, resiliency engineering, performance tuning, automation, and operational excellence.
- Excellent communication and stakeholder management skills with the ability to influence technical and business partners.
Nice To Haves
- Experience with AI-assisted engineering tools such as Amazon Q, Kiro, or similar technologies.
- Experience designing and measuring SLOs, SLIs, and operational KPIs.
- Experience supporting large-scale enterprise applications in financial services or other highly regulated environments.
Responsibilities
- Drive reliability, scalability, resiliency, and operational excellence across critical enterprise applications.
- Design and implement observability solutions using Splunk, Grafana, Dynatrace, ITSI, and related monitoring platforms.
- Define and manage SLIs, SLOs, dashboards, alerts, and operational KPIs.
- Lead major incident response, root cause analysis, and continuous service improvement initiatives.
- Build automation, self-healing capabilities, and AI-assisted operational solutions using Python, Java, Amazon Q, Kiro, and related technologies.
- Partner with development, infrastructure, cloud, security, and application teams to embed SRE best practices throughout the software development lifecycle.
- Drive operational readiness, capacity planning, performance optimization, disaster recovery, and resiliency initiatives.
- Identify operational risks and deliver strategic reliability improvements across the technology ecosystem.
- Collaborate with technical and business stakeholders to improve service reliability and operational outcomes.
Benefits
- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits, based on location
- Pension / Retirement benefits
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
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What This Job Offers
Job Type
Full-time
Career Level
Principal
