Principal Site Reliability Engineer

Oracle•NC, NC

About The Position

This role focuses on designing, architecting, and managing infrastructure and services for reliability and functionality. The Principal Site Reliability Engineer will forecast demands, collaborate with development teams, and proactively identify opportunities for improvement through prototyping. Key responsibilities include incident and service lifecycle management, automation development, technical communication, troubleshooting, and driving innovation. The role also involves core responsibilities such as planning and execution of tasks, collaboration across the organization, problem-solving, continuous learning, continuous improvement of processes, and contributing to talent development through interviews and hiring recommendations.

Requirements

Advanced knowledge to perform incident response, root cause analyses, and/or maintenance on assigned services (e.g., software installs, version upgrades, security updates, backup and recovery).
Advanced investigation and debugging techniques to achieve SLOs (service level objectives).
Advanced experiments and evaluations of cutting-edge tools and technologies.
Advanced knowledge of site reliability trends.
Moderately complex analyses and clear data on production.
Manages and coordinates moderately complex tasks.
Efficiently delegates, monitors, and prioritizes work across multiple projects.
Identifies and addresses moderately complex issues.
Proactively escalates unresolved or critical issues with a thorough assessment and suggests potential solutions.
Reviews, contributes to, and documents problem solving strategies.
Pursues learning opportunities to expand knowledge and skills and/or tools in new areas.
Stays abreast of the latest industry trends and best practices.
Proactively seeks and leverages ongoing feedback and training to improve skills.
Coaches and mentors junior team members.
Develops ideas, recommends updates, and/or collaborates on the implementation of process improvements.
Evaluates the impact of process improvements on key stakeholders.
Solicits feedback from others on ideas for alternative approaches and methods for continued improvement.
Participates in candidate interviews, assessing candidates, and providing hiring recommendations.

Nice To Haves

Prototyping initiatives (e.g., testing new applications or infrastructures, assisting in onboarding) to explore novel approaches.
Provisioning to support infrastructure, applications, and services.
Experimenting with new approaches for and performs decommissioning (e.g., shutting down servers, removing data from databases) to remove objects that are no longer needed.
Testing on moderately complex automations to ensure they perform tasks correctly and produce expected results.
Communicates comprehensive information about the scale, capacity, security, performance attributes, and requirements of services and technology with customers and immediate and related teams.
Proactively anticipates and articulates the potential impact of infrastructure, feature, and tool changes, considering their impact across team operations.
Serves as a resource to team members on what information to communicate and how to communicate.
Key escalation point for incidents and moderately complex issues arising within Oracle services.
Drives and actively participates in on-call shifts to address issues.
Documents incidents according to reporting methods and performs root cause analyses, capturing essential information for analysis and future reference.
Performs post-mortem procedures to prevent incident reoccurrence.
Adheres to security standards.
Identifies and seeks opportunities to execute improvements for performance bottlenecks and deployments, ensuring efficient resource usage, speed, and scalability.
Shares valuable insights and information with senior team members, management, and beyond to promote innovative building, testing, deploying, and running services.
Leverages understanding of business leaders, stakeholders, and/or customers to ensure proposed solutions meet their needs.
Supports inclusivity by actively seeking and listening to diverse perspectives, ensuring others feel heard and respected.

Responsibilities

Designs and architects infrastructure and/or service according to terms for reliability and functionality.
Forecasts demands for infrastructure and responds to capacity needs, ensuring systems have sufficient resources to handle current and future workloads and identifying resource gaps.
Collaborates with the software development team to develop infrastructures, ensuring features are reliable and scalable according to deployment requirements.
Proactively identifies opportunities for prototyping and drives prototyping initiatives (e.g., testing new applications or infrastructures, assisting in onboarding) to explore novel approaches.
Exercises judgment when performing data collection, triage, technical analysis, and redirection to maintain and optimize operations and infrastructure reliability.
Takes proactive steps to monitor services, maintain up-to-date knowledge of their performance, and document their condition.
Leverages advanced knowledge to perform incident response, root cause analyses, and/or maintenance on assigned services (e.g., software installs, version upgrades, security updates, backup and recovery).
Provides comprehensive health and performance reporting and takes appropriate actions based on trends in data.
May perform provisioning to support infrastructure, applications, and services.
May experiment with new approaches for and performs decommissioning (e.g., shutting down servers, removing data from databases) to remove objects that are no longer needed.
Identifies and recommends opportunities for automation and assesses potential benefits to enhance operational efficiency.
Develops and implements design, automation tools, or scripts to provide solutions, gather metrics, monitor, analyze, mitigate, or remediate issues/defects within infrastructures.
Conducts testing on moderately complex automations to ensure they perform tasks correctly and produce expected results.
Writes release notes and/or communicates comprehensive information about the scale, capacity, security, performance attributes, and requirements of services and technology with customers and immediate and related teams.
Proactively anticipates and articulates the potential impact of infrastructure, feature, and tool changes, considering their impact across team operations.
Serves as a resource to team members on what information to communicate and how to communicate.
Provides comprehensive operational support for technology, serving as a key escalation point for incidents and moderately complex issues arising within Oracle services.
Drives and actively participates in on-call shifts to address issues.
Executes the resolution of technical issues spanning multiple services, applying advanced investigation and debugging techniques to achieve SLOs (service level objectives).
Documents incidents according to reporting methods and performs root cause analyses, capturing essential information for analysis and future reference.
Performs post-mortem procedures to prevent incident reoccurrence.
Conducts advanced experiments and evaluations of cutting-edge tools and technologies to optimize infrastructure performance and reliability, taking proactive steps to adhere to security standards.
Identifies and seeks opportunities to execute improvements for performance bottlenecks and deployments, ensuring efficient resource usage, speed, and scalability.
Develops and maintains advanced knowledge of site reliability trends, sharing valuable insights and information with senior team members, management, and beyond to promote innovative building, testing, deploying, and running services.
Performs moderately complex analyses and provides clear data on production to drive business development decisions (e.g., design changes).
Manages and coordinates moderately complex tasks, monitoring timelines and deliverables to ensure timely completion and adherence to requirements for a moderately sized project or initiative.
Efficiently delegates, monitors, and prioritizes work across multiple projects, providing technical oversight and adjusting plans to address shifts in resources or timelines.
Collaborates across the organization to align on expectations and achieve shared objectives.
Leverages understanding of business leaders, stakeholders, and/or customers to ensure proposed solutions meet their needs.
Supports inclusivity by actively seeking and listening to diverse perspectives, ensuring others feel heard and respected.
Identifies and addresses moderately complex issues by analyzing a wide range of data and/or information to identify solutions in accordance with standard practices.
Proactively escalates unresolved or critical issues with a thorough assessment and suggests potential solutions.
Reviews, contributes to, and documents problem solving strategies.
Pursues learning opportunities to expand knowledge and skills and/or tools in new areas and stays abreast of the latest industry trends and best practices.
Proactively seeks and leverages ongoing feedback and training to improve skills.
Coaches and mentors junior team members, fostering continuous learning and knowledge sharing within and across teams.
Develops ideas, recommends updates, and/or collaborates on the implementation of process improvements to increase the efficiency and effectiveness of processes, protocols, and workflows across teams, and evaluates the impact on key stakeholders.
Solicits feedback from others on ideas for alternative approaches and methods for continued improvement.
Contributes to the talent development pipeline by participating in candidate interviews, assessing candidates, and providing hiring recommendations.