Principal Site Reliability Engineer

The Walt Disney Company • Bay Lake, FL

21h • Onsite

About The Position

At Disney Experiences Technology, our team creates world-class immersive digital experiences for the Company’s premier vacation brands including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, A Disney Resort & Spa, and Disney Vacation Club. We are responsible for the end-to-end digital and physical Guest experience for all technology & digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation and Merchandise lines of business as well as other initiatives including MyDisneyExperience and Hey, Disney! This role sits in the US Parks & Resorts organization within Disney Experiences Technology and works closely with other site reliability engineers, application delivery teams, and systems engineers from across the company. The US Parks Site Reliability Organization is accountable for the reliability and resilience of a portfolio of critical applications and services. We partner with product, engineering, and SRE teams across the organization to define and evolve reliability standards rooted in SRE and DevOps principles. Rather than simply operating systems, we apply engineering approaches—observability, automation, and data‑driven decision making—to proactively improve service health. By designing reliability into platforms and reducing operational toil, we enable teams to focus on innovation and delivering world‑class guest experiences.

Requirements

• Minimum 10 years of related work experience
• Demonstrated experience in advancing the maturity of Site Reliability Engineering in an enterprise scale environment.
• Expertise in defining and implementing industry-leading observability strategies across diverse and highly complex distributed systems, ensuring optimal performance and reliability
• Comprehensive knowledge and hands-on experience with a comprehensive DevOps toolset for source control management, continuous integration/continuous deployment, orchestration, containerization, application performance management, observability, and reliability testing.
• Demonstrated experience in multiple Cloud service providers including AWS, Azure, and GCP.
• Mastery in architecting and managing highly available, scalable, and automated infrastructure using configuration management and orchestration tools such as Terraform, Cloud Formation, Ansible, and Chef, contributing to the organization's strategic objectives and competitive advantage
• Expert in using AI to optimize system reliability through advanced analytics and prescriptive recommendations
• An advocate for a diverse and inclusive culture that encourages innovation and ensures every team member feels a sense of belonging
• Bachelor’s degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience

Responsibilities

• Lead and impact the SRE culture, mentoring others on the effective use of that culture to drive observability and reduce toil
• Advocate for accelerated adoption of service level management, including advancing the adoption and tracking of SLIs, SLOs, and SLAs for all systems and applications in the assigned portfolio
• Elevate and lead the design, build, and support of products platforms
• Propel and drive development pipelines, automate infrastructure and operations, create telemetry for monitoring, engineer high reliability and reinforce best-practices to secure company data
• Establish systems administration requirements in Linux and Windows platforms and bring knowledge on systems, network, operational excellence and application stability, security, performance, and capacity management, operational excellence and application stability, security, performance, and capacity management, as well as documentation
• Engage in estimation and planning across the organization, voicing recommendations and solutions from a technical perspective
• Work with on-call SEs and SREs to ensure an effective response to Major Incidents, minimize Mean Time to Resolve, and provide comprehensive MI retrospectives that result in measurable improvements to prevent future failures.

Benefits

• A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal