Principal ServiceNow Developer

General Dynamics Information Technology

9d•Remote

About The Position

Transform technology into opportunity as a Principal ServiceNow Developer at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career. MEANINGFUL WORK AND PERSONAL IMPACT As a Principal ServiceNow Developer, the work you’ll do at GDIT will be impactful to the mission of our customers. You will play a crucial role via the following: Lead the architectural design of complex ServiceNow solutions, ensuring scalability and performance Design, develop, and maintain custom ServiceNow Service Portals, ensuring intuitive user interfaces and optimal user experience Create and enhance custom widgets using AngularJS, JavaScript, HTML, and CSS to extend portal functionality and meet specific business requirements Implement and configure portal pages, themes, and branding Configure and design custom ServiceNow Workspaces to streamline workflows and improve efficiency Customize workspace layouts, components, and data visualizations Develop and implement solutions for digesting and processing incoming XML data feeds, transforming them into ServiceNow records Design and develop robust mechanisms for generating outgoing XML data, ensuring data integrity and adherence to external system requirements Utilize ServiceNow integration capabilities (e.g., REST/SOAP APIs, Scripted REST APIs, Integrations Hub) to facilitate XML-based data exchange Serve as the technical advisor, overseeing all technical aspects of implementations, resolving technical issues, and defining best practices for configuration, scripting, and workflow automation Collaborate with business and IT stakeholders to define requirements, develop migration roadmaps, and facilitate workshops Maintain and manage the CMDB, guide the architecture for ITOM tools, and ensure adherence to ITIL, compliance, and security standards Develop and maintain technical documentation, including process flows, design documents, and high-level architecture diagrams Provide technical guidance to team members, lead code reviews, and troubleshoot production issues to ensure platform stability Support business growth and proposal teams by writing proposal sections, providing guidance, and contributing to the creation of cost and effort estimates Grow junior talent through mentoring, partnership, and technical reviews Author, review, and lead the creation of white papers and contract artifacts Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products Maintain current ServiceNow and industry certifications, while obtaining additional certifications and accreditations Lead, author, and contribute to IT-related technical processes reviews, postmortems, and continual process improvement Create estimations on effort required to produce ServiceNow functionality WHAT YOU’LL NEED TO SUCCEED Bring your engineering expertise along with a drive for innovation to GDIT. The Principal ServiceNow Developer must have: ● Education: Technical Training, Certification(s) or Degree

Requirements

Extensive experience with ServiceNow architecture, development, and best practices, including strong knowledge of the platform's core modules
Proven expertise in ServiceNow Service Portal development and custom widget creation
Proven experience with the configuration and optimization of ServiceNow Workspaces
Strong proficiency in JavaScript, AngularJS, HTML, and CSS
Proven experience with XML data digestion and generation, and integration with external systems
Strong proficiency with integration technologies like REST APIs, SOAP, and web services
In-depth understanding of ITSM processes and ITIL frameworks
Keen understanding of modern web technologies and cloud computing architectural principles for cloud-based platforms
Excellent understanding of the Agile software testing process and lifecycle, from smoke test to integration to production deployment
Ability to identify, understand, document, and create functionality aligning with customer value streams
Ability to produce level of estimates and basic deployment plans for ServiceNow functionality
Strong organizational and time management skills while working in a rapid software development environment
Ability to identify and learn new technologies quickly
Excellent communication skills for collaborating with both technical and non-technical stakeholders
Strong analytical, problem-solving, and debugging skills
Active ServiceNow Certified Systems Administrator or ability to obtain within 30 days of start
Active ServiceNow Certified Application Developer or ability to obtain within 30 days of start
Must possess and maintain an active Secret Clearance
US Citizenship Required

Responsibilities

Lead the architectural design of complex ServiceNow solutions, ensuring scalability and performance
Design, develop, and maintain custom ServiceNow Service Portals, ensuring intuitive user interfaces and optimal user experience
Create and enhance custom widgets using AngularJS, JavaScript, HTML, and CSS to extend portal functionality and meet specific business requirements
Implement and configure portal pages, themes, and branding
Configure and design custom ServiceNow Workspaces to streamline workflows and improve efficiency
Customize workspace layouts, components, and data visualizations
Develop and implement solutions for digesting and processing incoming XML data feeds, transforming them into ServiceNow records
Design and develop robust mechanisms for generating outgoing XML data, ensuring data integrity and adherence to external system requirements
Utilize ServiceNow integration capabilities (e.g., REST/SOAP APIs, Scripted REST APIs, Integrations Hub) to facilitate XML-based data exchange
Serve as the technical advisor, overseeing all technical aspects of implementations, resolving technical issues, and defining best practices for configuration, scripting, and workflow automation
Collaborate with business and IT stakeholders to define requirements, develop migration roadmaps, and facilitate workshops
Maintain and manage the CMDB, guide the architecture for ITOM tools, and ensure adherence to ITIL, compliance, and security standards
Develop and maintain technical documentation, including process flows, design documents, and high-level architecture diagrams
Provide technical guidance to team members, lead code reviews, and troubleshoot production issues to ensure platform stability
Support business growth and proposal teams by writing proposal sections, providing guidance, and contributing to the creation of cost and effort estimates
Grow junior talent through mentoring, partnership, and technical reviews
Author, review, and lead the creation of white papers and contract artifacts
Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products
Maintain current ServiceNow and industry certifications, while obtaining additional certifications and accreditations
Lead, author, and contribute to IT-related technical processes reviews, postmortems, and continual process improvement
Create estimations on effort required to produce ServiceNow functionality